Professional Services Manager at Axon

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

105600.0

Posted On

16 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Training, Digital Video, Body-Worn Cameras, SAAS, Artificial Intelligence, Customer Satisfaction, Technical Knowledge, Consultative Skills, Team Leadership, Implementation, Resource Tracking, Law Enforcement, Military Sales, Deployment Plans, Operational Efficiency

Industry

Public Safety

Description

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact The Professional Services Manager plays a pivotal role in both pre-sale and post-sale activities, ensuring the seamless adoption and implementation of Axon Enterprise’s cutting-edge products and solutions. This role involves collaborating with technology decision-makers and program managers to enhance workflows, efficiencies, and training capabilities through Axon’s digital evidence management systems, body-worn cameras, Artificial Intelligence (AI) solutions, and Professional Services Packages. Acting as a Trusted Advisor, the Professional Services Manager supports customers in maximizing the potential of Axon’s technologies to transform their operations. What You’ll Do Location: Remote in one of the following Axon Hub locations - Atlanta, Boston, Denver, or Washington DC metro areas Travel: up to 75% travel to customer locations Reports to: Manager, Professional Services Engage with technology decision-makers (e.g., Chiefs of Police, Command Staff, Sheriffs, Directors of IT) and program managers pre-sale and post-sale to support successful product implementation and adoption. Participate in pre-sales activities, including: Sales presentations and solution demonstrations. Responding to RFPs and RFIs. Assisting in the creation of deployment plans. Supporting product Test and Evaluations. Plan, coordinate, and execute post-sale program implementation for Axon’s Evidence.com, body-worn camera products, AI solutions, and associated services packages. Conduct customer site assessments to evaluate requirements and implementation readiness. Ensure proper setup and functionality of equipment, such as body-worn camera systems, to meet operational needs. Provide tailored training to law enforcement and other customers, enhancing their operational capabilities and training curriculums. Collaborate closely with Sales, Product, and Customer Operations teams to: Address and document customer feature requests and issues. Offer valuable feedback to drive product improvements. Ensure high levels of customer satisfaction and program success. Assist customers in developing comprehensive agency-wide deployment plans. Champion Axon’s mission to transform training and operational efficiency through innovative solutions like AI solutions and Evidence.com. Perform other duties as assigned. What You Bring Bachelor’s degree or equivalent knowledge and experience. Experience implementing and/or leading an Axon body-worn camera program. Experience with training, project management, and resource tracking. Experience with SAAS sales or support. Knowledge and demonstrated operating experience in one or more of the following areas: Digital Video, Body-Worn Cameras, Conductive Energy Weapons, Virtual Reality, Mobile Communications, SAAS. Knowledge of professional service provision with a technical or weapons-related customer base. Understanding of software and/or hardware, testing, and implementation. Understanding and conversant about company solutions and products’ strengths, weaknesses, opportunities, and threats. Willingness to travel weekly throughout North America, with potential for international travel. Experience working with law enforcement or military sales. Ability to work effectively, add value as a team member, and assume leadership roles within a team. Ability to work remotely effectively and add value as a team member, demonstrating technical knowledge and consultative skills. Ability to teach and mentor team members as required. Willingness to take ownership of accounts and account-related actions. Proven ability to coordinate across various groups and functional teams. Ability to perform tasks with little or no supervision. Demonstrated ability to implement, drive, track, and report on projects. Ability to apply solutions, technology, and products to business opportunities. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 66,000 in the lowest geographic market and USD 105,600 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Responsibilities

The Professional Services Manager ensures the seamless adoption and implementation of Axon Enterprise’s products and solutions. This role involves collaborating with technology decision-makers to enhance workflows and training capabilities.