Professional Services Manager at Nayax

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Professional Services Delivery, Technical Integration, Payment Solution Implementation, SDK Integration, API Integration, Certification, Payment Infrastructure, Partner Coordination, Project Management, Cross-Functional Collaboration, Process Improvement, Team Enablement, Fintech Systems, Device Configuration, Customer Service, Coordination

Industry

Financial Services

Description

Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments. Nayax China is seeking an experienced Professional Services Manager to lead customer delivery, technical integration, and payment solution implementation for OEM partners and strategic customers in China. This role will be based in Shenzhen and will serve as the central owner for post-sales delivery, integration, onboarding, and operational readiness across embedded payment solutions. As Nayax China business evolves, the Professional Services Manager will have opportunities to work closely with the domestic acquirers and local partners, ensuring successful integration of Nayax’s payment infrastructure, SDKs, APIs, and devices. This role bridges sales, product, engineering, and operations to ensure high-quality, scalable, and compliant delivery of Nayax solutions in the China market. Your Key Responsibilities Will Include: Professional Services Delivery Ownership Own the end-to-end delivery of customer integrations and implementations from project kickoff through production launch. Define and manage implementation plans, milestones, and acceptance criteria for OEM and strategic partners. Serve as the escalation point for complex delivery, integration, and payment-related issues. Ensure high-quality, repeatable, and scalable delivery processes across all China implementations. Technical Integration and Certification Guide OEM customers through SDK and API integration, certification, and production readiness. Review integration designs to ensure compliance with Nayax standards, payment architecture, and security requirements. Support integration testing, certification, and go-live processes including device configuration and validation. Coordinate batch device setup, pre-delivery configuration, and RMA inspection processes as needed. Payment Infrastructure and Partner Coordination Act as the primary professional services interface for domestic payment infrastructure, including UnionPay Merchant Services and local operation partners. Support onboarding, certification, and operational readiness of domestic acquiring and settlement partners. Ensure payment flows, transaction routing, and operational processes are correctly implemented and maintained. Collaborate with payment operations and global teams to resolve issues and support new payment capabilities. Cross-Functional Collaboration Work closely with Sales, Product, Engineering, QA, Security, Project Management, and Operations teams to ensure smooth delivery. Support sales teams during pre-sales technical discussions, solution design, and customer onboarding planning. Provide structured feedback from customer implementations to product and engineering teams to improve solution quality and scalability. Process Improvement and Team Enablement Continuously improve professional services workflows, documentation, and delivery standards. Develop integration guides, best practices, and internal playbooks for OEM and partner implementations. Mentor and support technical integration specialists as the team grows, providing technical guidance and quality oversight. Requirements What Makes You a Great Fit: Bachelor’s degree in Computer Science, Electronics, Communication, Automation, or related engineering field is required. Seven to 10 years of experience in technical integration, professional services, payment delivery, or solution implementation roles. Strong experience with payments or fintech systems, including transaction flows, acquiring, or POS/payment devices. Hands-on experience with SDK and API integrations in customer-facing environments. Solid understanding of operating systems such as Windows, Linux, and Android, and basic understanding of device architecture (X86, ARM). Experience working with payment partners, acquirers, or domestic payment schemes is highly preferred. Strong customer service mindset with excellent communication and coordination skills. Native Chinese speaker with fluent English in both written and spoken communication. Ability to manage multiple projects and priorities in a fast-paced environment. Willingness to travel within China as required for customer delivery and partner coordination. Nice to Have: Experience with unattended, self-service, or IoT-based payment solutions. Familiarity with EMV, certification, L3 testing, or payment onboarding processes. Experience working with tools such as ServiceNow, Salesforce, NetSuite, or BI platforms. Prior experience managing or mentoring technical delivery or integration team members. Why Join Nayax: Take ownership of your work and make a real impact on our customers — you'll own the full sales cycle for Chinese OEM clients, building lasting partnerships and directly driving Nayax's revenue growth in one of the world's most dynamic markets. Join a fast-growing global fintech company that values innovation, teamwork, and exceeding customer expectations — with 1,200+ employees across 12 offices and operations in 62+ countries, Nayax is a NASDAQ-listed company reshaping the future of cashless payments globally. A high-impact role with real commercial ownership — lead strategic sales initiatives across multiple industry verticals, with the autonomy to shape your market approach and grow your territory. Work at the intersection of payments and IoT — sell cutting-edge fintech solutions to OEM customers in a fast-evolving, technology-driven sector. Be part of a truly global team — collaborate with cross-functional colleagues across China and internationally, contributing to joint initiatives that have worldwide reach. Learn More about Nayax Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world. We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions. With more than 1,200 employees across 12 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments. At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.

Responsibilities

The manager will own the end-to-end delivery of customer integrations and implementations from kickoff through launch, defining plans and serving as the escalation point for complex issues. This role also involves guiding OEM customers through SDK/API integration, certification, and production readiness while coordinating with domestic payment infrastructure partners.