Tribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through innovation and a commitment to excellent user experience.

EXPERIENCE:

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  Proven experience building and managing a Professional Services team.
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  Skilled in fostering talent through hands-on leadership, coaching and mentorship.
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  5+ years of experience in implementations within a B2B SaaS environment.
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  Experience designing and scaling implementation processes and programs.
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  Experience with Salesforce and a strong understanding of project management methodologies and tools (Agile, Waterfall, or hybrid; Asana, Monday.com or similar).
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  Player-coach experience, delivering customer-facing outcomes while building a better process for greater efficiency, impact and scale.
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  Excellent problem-solving and troubleshooting skills with a customer-first mindset.
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  Exceptional communication and interpersonal skills, with a talent for building trust with stakeholders at all levels.
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  Must works US time zones.

• Manage a team of implementation and design specialists who oversee end-to-end enterprise implementation projects, from initial scoping to go-live.
• Drive improvements in the implementation experience through scalable programs and processes, supporting a growing customer base and shortening time to value, specifically when it comes to design and delivery of websites.
• Collaborate closely with the Project Management, Sales, Account Management and Support organizations, to manage pipeline of implementations, resource assignment, thorough context transfer, clean handoffs, well-managed customer expectations and on-time project execution.
• Collaborate with internal teams to understand customers’ unique requirements and translate them into actionable project plans, assigning resources according to capacity plan.
• Develop and refine implementation frameworks, templates, and playbooks to improve efficiency and consistency.
• Troubleshoot and resolve technical or operational challenges in collaboration with internal teams.
• Create and maintain metrics to measure the success of implementations and identify areas for improvement, including on-time project management, shortened TTV and accurate capacity planning.