Professional Services Specialist at ACRELEC

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Fluency, IT Skills, Networking, Operating Systems, QA Experience

Industry

IT Services and IT Consulting

Description

Description de l'entreprise In 2004, Acrelec revolutionized the restaurant industry by pioneering the digital ordering kiosk. Since then, we have been designing and manufacturing deeply integrated software and hardware solutions, primarily in France, and helping our customers improve the in-store experience and automate and simplify point-of-sale operations. LET’S GET PHYGITAL! + 1,100 dedicated employees Presence in 22 countries A culture based on customer passion, commitment, creativity, team spirit, and empathy Description du poste Are you passionate about technology and client success? Join Acrelec and become the voice of Acrelec in your market! We’re looking for a Professional Services Specialist to support self-order kiosk software and ensure smooth operations for leading QSR brands in Italy. What You’ll Do? Support self-order kiosk software operations and content management. Set up and monitor A/B tests to optimize performance. Manage QA and adoption of new application releases. Coordinate pilots and deployments of new versions. Follow up on outstanding software support issues. Perform estate grooming: OS & middleware updates, monitoring tools for estate views. Participate in customer-facing grooming sessions and represent Acrelec in operational activities. Create and maintain localized documentation for each release along with troubleshooting guides to pass on to levels 1 and 2 support teams. Train local teams or client staff on new releases and troubleshooting procedures. Use monitoring tools to produce estate health reports Your Impact : You’ll be the local expert ensuring smooth deployments and high-quality service, working closely with our Program Manager and engineering teams. Your role is key to driving innovation and operational excellence. Qualifications What We’re Looking For ? English fluency (written & spoken). Strong IT skills: networking, OS. Nice to have: QA experience. Location : Italy, Milano area. Informations complémentaires Why Acrelec? Be part of a global leader in self-ordering technology. Work on innovative projects that shape the future of QSR. Grow within a dynamic professional services team. Carrières - Acrelec Type de contrat: CDI

Responsibilities

The Professional Services Specialist will support self-order kiosk software operations and manage QA and adoption of new application releases. They will also coordinate pilots and deployments of new versions and create localized documentation for each release.