About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.
Fresha is used by 120,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Given our exciting and progressive growth plans, we are looking for an exceptional Professional Services Specialist to join our global business at this time of rapid expansion.
Reporting into the Global Head of Professional Services, and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.
This is a great opportunity for someone looking to work in a fast-paced and ever-changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the dog-friendly office five days per week. Our London HQ: The Bower, The Tower, 207 Old St, London EC1V 9NR

KEY ACCOUNTABILITIES

• Confidently communicate the onboarding process and set expectations of the project plan.
• Guide and train partners on the Fresha platform to encourage platform adoption.
• Provide quality assurance and demonstrate attention to detail during the onboarding process.
• Track project timelines, task progression and record correspondence.

SKILLS, EXPERIENCE & QUALIFICATIONS REQUIRED

• Commercially minded, understanding critical needs of Partners onboarding
• Managing expectations of Partner right from the start
• Exceptionally high organizational and time management skillsExcellent oral and written communication skills
• Proficient in Excel and data cleaning an asset
• Project coordination experience or certification highly desired
• Experience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an asset
• Ability to identify problems and opportunities as well as offer or implement actions and solutions
• Strong analytical and troubleshooting skills
• An ability to influence others through effective communication and negotiations
• Flexible and comfortable working in a fast-paced and changing environment
• Creative thinking and problem-solving mindset
• Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
• Team player - must be happy to ‘roll sleeves up’ and assist the team whenever required
• Self-starter and highly proactive approach
  At Fresha, we value passion and potential as much as specific skills. If you’re enthusiastic and eager to learn, we encourage you to apply, even if you don’t meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

Please refer the Job description for details