Professional Services Team Lead at Amdocs

Sofia, Sofiya, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scripting, Configuration, Tuning, Networking, Installation, Communication, Negotiation, Development, Agile, Software Solutions, Product Implementation, Telco Networks, Design Documents, Testing, Integration, Training

Industry

Software Development

Description

Job ID: 208385 Required Travel :Minimal Managerial - No Location: :Bulgaria- Sofia (Amdocs Site) Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com In one sentence The Professional Services Specialist is a highly trained product expert responsible for end-to-end product deployment. What will your job look like? You will review the business and technical requirements with customers, providing solutions that best address the customer's needs. You will use your expert ability to write, review, and test detailed design documents, performing configuration and customization of code. You will provide technical support during all phases of a project and advices the customer's technical personnel at all levels of: coding-related best practices, design-related best practices, use of product features, HW and deployment architecture, application and 3rd-party configuration and tuning, on-going production monitoring, etc. You will provide estimates, leading the project, developing the customizations and writing the demo scripts / storyboards. You will install and configure products in internal labs (ST), customer labs (UAT/Performance), and customer production environments. You will help us to integrate Amdocs products with third party applications within commercial customer networks. You will create and deliver customized functional training to the customer as well as to other internal organizations. You will oversee end-to-end non-functional/performance testing, from test design up to an including test scenario implementation and analysis and result reporting. You will perform connectivity validation of related system components, review results with the customer and the customer's vendors, and provides relevant technical input to project status reporting. You will lead and screen all defects/incidents during the project, directing them to the relevant owner and following up on their handling. All you need is... Broad technical experience in SW and/ or HW engineering: scripting, configuration, tuning, networking and installation. Experience in communicating and negotiating with customer personnel and management, up to the CxO level. Extensive experience in development, including work in Agile development environments. Progressive experience in delivering and/or supporting complex software solutions and service/ product implementations. Experience and knowledge of telco networks, platforms, standards and business processes. Bachelor degree (4 year program) in Computer Science, Engineering or equivalent Why you will love this job: hy you will love this job? You are great at end-to-end product deployment and working with customers and we have great products and large global customers. What are you waiting for? This job is for you! You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development You will have the opportunity to work in multinational environment for the global market leader in its field Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

Responsibilities

The role involves reviewing customer business and technical requirements to provide optimal product deployment solutions, including writing, reviewing, and testing detailed design documents, and performing configuration and customization of code. This position also requires providing technical support, advising customer personnel on best practices, leading projects, developing customizations, and overseeing end-to-end non-functional testing.