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Program Administrator 2 - 20058322 at Ohio Department of Administrative Services
, , -
Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Program Management, Customer Service, Data Analysis, Performance Reporting, Team Oversight, Standards Establishment, Objective Setting, Hiring, Training

Industry

Government Administration

Description
The Division of Unclaimed Funds reunites Ohioans with their hard-earned but forgotten money. This includes taking reports of unclaimed funds that result when an account becomes dormant, and the business no longer has contact information for the account owner, holding these funds for safekeeping and working aggressively to track down the rightful owner. What You'll Do: Experience advocating for and coaching others on providing excellent customer service Compiling and analyzing data to measure performance Reporting on the Support Sections performance to Senior Management Overseeing day-to-day operations of the Support Section Team Establishing standards and procedures Setting customer service objectives goals Hiring and training new personnel 4 yrs. trg. or 4 yrs. exp. in business administration management science or public administration. -Or completion of undergraduate core program in business administration, management science or public administration; 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position. -Or completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file; 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position or staff position involving planning, research &/or policy/procedure development. -Or 1 yr. exp. as Program Administrator 1, 63122. -Or equivalent of Minimum Class Qualifications For Employment noted above Job Skills: Program Management
Responsibilities
The Program Administrator 2 oversees the day-to-day operations of the Support Section Team and is responsible for establishing standards and procedures. They also compile and analyze data to measure performance and report on the team's performance to senior management.