Program Administrator at Element Care

Lowell, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

74000.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Quality Improvement, Leadership, Staff Scheduling, Fiscal Management, Regulatory Compliance, Customer Service Excellence, Care Planning, Grievance Resolution, ServSafe Food Protection Manager, Allergen Certification, Interpersonal Communication

Industry

Hospitals and Health Care

Description

The Program Administrator under the direction of the Director of Center Operations and/or Center Manager manages the activities of the PACE program which includes the daily operations, quality, customer service, service delivery and cost management along with serving in an oversight capacity of a site for coverage. Position also ensures compliance with established state, federal, and organizational regulations. ESSENTIAL RESPONSIBILITIES: * Oversees the day to day standards, fills in for staffing ratios, assists with scheduling, assists in fiscal management and quality improvement. * Ensures compliance with federal, state and local regulatory requirements. * Monitors the quality of service and utilization of standards. * Assists in development and implementations of quality improvement plans. * Ensures staff provides the highest quality of care and services. * Investigates and resolves concerns regarding care and services. * Assists in tracking the timeliness of completion of service requests, falls, significant events, grievances and care plans. * Oversite of the following specialty areas: PACE Operations – Ensures all PACE requirements are met in terms of care planning, service delivery, grievances, appeals and other areas. Assists in overseeing customer service excellence especially with the Department Specialists/Receptionists. Works with the Center Manager in providing a robust food delivery service in a efficient and cost effective manner and in enhanced customer satisfaction experience. Provides coverage for Center Manager in their absence as needed. * Ability to pass a ServSafe Food Protection Manager program and Allergen certificate. * Frequent local travel amongst all Element Care centers. * Performs other duties as required. JOB SPECIFICATIONS: * Bachelor’s degree in health care administration or a related field preferred. * Minimum of 1 year of experience with leading staff. * Minimum of 1 year of experience working with a geriatric population. * Knowledge of operations management. * Demonstrated leadership and motivation skills. * Ability to initiate and drive changes; demonstrated results-driven approach. * Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing and budgeting. * Demonstrated interpersonal communication skills. * COVID vaccinated preferred.

Responsibilities

The Program Administrator manages the daily operations, quality, customer service, and cost management for the PACE program, while also serving in an oversight capacity for a site location. This role ensures compliance with all established state, federal, and organizational regulations across various operational aspects.