Program and Client Development Manager, Team Health at Hackensack Meridian Health

Eatontown, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

111924.8

Posted On

12 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Cycle, Occupational Health, Workers' Compensation, Corporate Wellness, Communication Skills, Relationship Management, Data Analysis, Presentation Skills, Organizational Skills, Negotiation Skills, Google Suite, Process Improvement, Client Satisfaction, Program Development, Collaboration, Market Analysis

Industry

Hospitals and Health Care

Description

Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Program and Client Development Manager, Team Health supports the development and growth of sustainable workplace health and wellness programs for external clients of Hackensack Meridian Health (HMH). This role focuses on consultative engagement with businesses, educational institutions, and strategic partners to identify opportunities across the HMWorks portfolio - including occupational health services, workers' compensation clinical care, health education, and advisory support. The role emphasizes leveraging existing relationships across HMH divisions and leadership channels, including connections held by executives and board members, to expand reach and impact. It is intentionally designed to support long-term, value-aligned growth-evolving beyond traditional field-based sales activity to more strategic, relationship-driven development. Responsibilities A day in the life of a Program and Client Development Manager, Team Health at Hackensack Meridian Health includes: Identify and engage high-value prospects by leveraging existing relationships across HMH divisions, service lines, and external partnerships. Partner with HMH executives, board members, and senior leaders to activate strategic connections that support programmatic expansion and client acquisition. Cultivate select new business opportunities that align with HMH's mission, service capacity, and long-term objectives-focusing on meaningful, sustainable partnerships rather than volume-based sales. Respond to qualified inquiries and referrals with tailored proposals, SOWs, and presentations that reflect HMWorks capabilities and value proposition. Represent HMWorks at targeted events and forums to support brand visibility and relationship development-participating based on strategic alignment and ROI. Collaborate with internal stakeholders to identify gaps in market offerings and inform the design and deployment of new services. Account Management & Client Relations Serve as the primary point of contact for a dedicated portfolio of clients, building long-term, trusted partnerships through regular communication and strategic reviews. Conduct comprehensive client orientations to the Team Health (TH) workflow, services, result reporting, and billing processes. Proactively manage client satisfaction by addressing service issues in a timely manner, implementing service recovery, and tracking trends to inform improvements. Coordinate and analyze the Employer Satisfaction Survey, reporting findings and recommendations to leadership. Diligently document all client-related interactions, activities, and pipeline status in a timely and accurate manner. Program Development & Consultation Collaborate with internal Subject Matter Experts (SMEs), clinical teams, and leadership to design, develop, and customize sustainable occupational health and wellness offerings that meet market demand. Identify opportunities for program expansion and provide clinical and operational guidance for the seamless integration of new services. Design and develop effective formats for training materials, educational presentations, and client-facing resources. Analytics, Reporting & Process Improvement Define, track, and analyze Key Performance Indicators (KPIs) for client accounts and program effectiveness, communicating trends and insights to leadership via data dashboards. Utilize process improvement methodologies (e.g., Agile Science) to monitor and enhance service delivery, operational workflows, and client outcomes. Monitor occupational health service delivery across all HMH locations to ensure capacity, quality, and standards align with client agreements and expectations. Compile, present, and suggest data-driven improvement strategies based on performance metrics and client feedback. Internal Collaboration & Team Engagement Foster strong, collaborative partnerships with internal teams, including Academic Client Relations, Integrative Health, Executive Health, Urgent Care, and Marketing to support mutual growth. Work closely with Team Health leadership and clinical teams to ensure coordinated service delivery and to strategize on future growth opportunities. Serve as a key liaison between the client and internal operational teams to ensure seamless execution of services and effective problem resolution. Other duties and/or projects may be assigned Adhere to HMH Organizational competencies and standards of behavior. Qualifications Education, Knowledge, Skills and Abilities Required: Bachelor Degree in Business or Healthcare-related field. Minimum of 3-5 years of related experience. A strong understanding of the sales cycle, from prospecting and lead generation to pipeline management, negotiation, and closing deals. Foundational knowledge of the U.S. healthcare landscape, specifically understanding the concepts of Occupational Health, Workers' Compensation, and corporate wellness services. Superior verbal and written communication skills, with the ability to articulate complex service offerings clearly and persuasively to diverse audiences, from HR managers to C-suite executives. Demonstrated ability to establish, cultivate, and maintain long-term, trusted relationships with internal and external stakeholders. The ability to analyze client needs, interpret performance data (KPIs), identify trends, and develop data-driven solutions and process improvements. Proven ability to create and deliver engaging and professional presentations to both small and large groups. Excellent organizational skills with the ability to manage multiple competing priorities-including client accounts, new prospects, and internal projects-in a fast-paced environment. Strong negotiation skills to secure favorable contract terms and the ability to influence decision-making without direct authority. High proficiency with Google Suite solutions Education, Knowledge, Skills and Abilities Preferred: Master Degree in Business or Healthcare-related field Knowledge of NJ Workers' Compensation laws, OSHA regulations, and other compliance standards relevant to occupational health. Familiarity with formal process improvement frameworks like Agile Science, Lean, or Six Sigma. Familiarity with the key industries, major employers, and economic drivers within the New Jersey market. Knowledge of modern marketing strategies, including digital marketing, social media, and content marketing, to support lead generation. The ability to act as a strategic advisor to clients, diagnosing their underlying business challenges and co-creating comprehensive solutions rather than just selling a product. Proficiency in using CRM software (e.g., Salesforce, HubSpot) for tracking activities, managing client data, and reporting on the sales pipeline. The ability to manage program development and implementation projects from conception to completion, ensuring they are on time and within scope .Licenses and Certifications Required: Valid Driver's License from a USA state. Licenses and Certifications Preferred: NJ State Professional Registered Nurse License. NAOHP Certification: Certified Occupational Health Program Manager (COHPM) Project Management Professional (PMP®) or Certified Associate in Project Management (CAPM®) Lean Six Sigma Certification or Agile Certifications Certified Professional Sales Person (CPSP) or similar sales certification If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Starting Minimum Rate Minimum rate of $111,924.80 Annually Job Posting Disclosure HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Responsibilities

The Program and Client Development Manager, Team Health is responsible for developing and growing workplace health and wellness programs for external clients. This role involves consultative engagement with various stakeholders to identify opportunities and expand the reach of HMWorks services.