Program Assistant, Home Health at Vancouver Coastal Health

Richmond, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

26.38

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Support, Referral Processing, Appointment Scheduling, Data Entry, Transcription, Word Processing, Office Procedures, Multi-line Switchboard Operation, Keyboarding, Business Writing, Medical Terminology, Basic Accounting, Organization, Prioritization, Client Relations, Computer Literacy

Industry

Hospitals and Health Care

Description

Salary Details The salary range for this position is CAD $24.76/Hr. - CAD $26.38/Hr. Job Summary Come work as a Program Assistant with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Program Assistant to join the Home Health team in Richmond, BC. Apply today to join our team! As a Program Assistant with VCH you will: Support a variety of programs within Home Health. Verify and process referrals, receive phone calls, take messages, greet and direct clients. Schedule client appointments and meetings. Perform data entry functions using relevant computerized systems such as PARIS, collates/generates statistical information, assembles files and charts, maintains program supplies. Provide transcription services and word processes a variety of documents such as wait lists, discharge summaries, care plans, minutes of meetings and routine correspondence. ABOUT HOME HEALTH PROGRAMS: Home Health programs provide a range of health care and support services to people living in the community who have acute, chronic, palliative or rehabilitative health care needs. THE CLIENT POPULATION: Home Health clients typically have on-going health issues and/or complex personal and/or social issues, requiring care planning and coordination of appropriate resources. Clients include frail elderly, younger clients with disabilities, and adults with chronic illnesses requiring supports to maintain/promote independence. Qualifications Education & Experience Grade 12. Medical Office Assistant Certificate. Two (2) years’ recent related experience or an equivalent combination of the training and experience. Knowledge, Skills & Abilities Working knowledge of office procedures. Ability to operate a multi-line switchboard/phone system. Ability to keyboard 5,000 keystrokes per hour. Business writing skills. Knowledge of Medical Terminology. Knowledge of basic accounting principles. Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and ability to take corrective action. Ability to organize and prioritize. Demonstrated ability to establish and maintain satisfactory work relationships with clients and team members. Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies. Ability to operate a variety of office equipment. Basic computer literacy to operate a computer client care information system (PARIS), word processing, spreadsheet and internet/email software. Physical ability to perform the duties of the position. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process. WHY JOIN VANCOUVER COASTAL HEALTH? VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work. Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan Grow your career with employer-paid training and leadership development opportunities Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families Award-winning recognition programs to honour staff, medical staff and volunteers Access to exclusive discount offers and deals for VCH staff At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.

Responsibilities

The Program Assistant will support various Home Health programs by verifying and processing referrals, managing phone calls, scheduling appointments, and performing data entry using systems like PARIS. Duties also include transcribing documents such as wait lists, discharge summaries, care plans, and meeting minutes.