CLASSIFICATION & REGULAR HOURS

Hours per Week: 35
Salary Grade: Level N
Please note, this is a 2-year contract opportunity.

ABOUT US

The Faculty of Education’s mission is to prepare knowledgeable, critical, creative and courageous educators; through our teaching, research and service, we create equitable and just opportunities and outcomes for all individuals and communities.

QUALIFICATIONS

Education:

• 3 year community college diploma in Business Management/Administration

Experience:

• 2 yeears experience providing administrative support and customer service; preferably in an academic environment

Knowledge, Skills & Abilities:

• Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
• Demonstrated ability take initiative, to work independently and follow through on work assignments
• Ability to apply active listening to hear and understand the complete message being communicated
• Competency to maintain confidentiality and treat sensitive information with discretion
• Ability to establish rapport with people from diverse backgrounds
• Demonstrated ability to understand and resolve external and internal partner issues
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to process information with a high degree of accuracy, and follow formal business practices with high attention to detail
• Ability to understand, interpret, and effectively communicate University guidelines, policies and practices to key stakeholders
• Ability to multi-task and maintain an organized and effective personal work environment
• Adapts readily and effectively to changing priorities and demands
• Intermediate proficiency required in Microsoft Office in order to prepare emails, course outlines, announcements, and to input data into spreadsheets and databases
• Familiarity with software applications used by Western preferred – e.g. OWL, Cascade, PeopleSoft, Mustang Market, specialized scheduling software
• Familiarity with academic calendar and programs offered at Western preferred
• Familiarity with Western policies and guidelines preferred

The Program Assistant will support the admissions cycle for the Teacher Education, Aspire, IB, and Graduate Education programs in the Faculty of Education, helping prospective students navigate the application process from initial inquiry to enrollment. Through detailed coordination of application materials, applicant communication, and document tracking, the role supports operational efficiency and contributes to a smooth, supportive experience for candidates. The Program Assistant will provide administrative assistance to leaders; support the planning and coordination of various special events; and assist with creating and maintaining student admissions records.