Program Assistant, Mental Health & Substance Use at Vancouver Coastal Health

Vancouver, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

26.38

Posted On

13 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Medical Transcription, Clerical Support, Communication Skills, Culturally Competent Support, Trauma Informed Practice, Harm Reduction, Recovery Oriented Care, Organizational Skills, Medical Terminology, Typing Skills, Office Procedures, Client Rapport, Statistical Record Keeping, Appointment Scheduling, Reception Duties

Industry

Hospitals and Health Care

Description

Salary Details The salary range for this position is CAD $24.76/Hr. - CAD $26.38/Hr. Job Summary Come work as a Program Assistant with Vancouver Coastal Health (VCH) in Mental Health and Substance Use!Vancouver Coastal Health is looking for a Program Assistant to join the Casual Pool team in Vancouver, B.C. Apply today to join our team! As a Program Assistant in Mental Health and Substance Use with VCH, you will: Provide administrative, secretarial and clerical support. Transcribe and type a variety of medical dictation and other documentation utilizing various software applications and acts as a receptionist by answering phones, determining urgency of calls and referring to staff. Greet clients, provide resource information and respond to various inquires. Comply, prepare and maintain statistical records for workload monitoring and program planning. Receive referrals, schedule and/or confirms client’s appointments, receive clients and provides information. Type material such as correspondence, psychiatric and physician assessments, discharge reports, memos, minutes, promotional material. Edit transcribed material for stylistic consistency and accuracy, identifies medical and verbal inconsistencies in dictation, makes corrections and resolves problems. Qualifications Education & Experience Grade 12, graduation from an approved program in Medical Transcription and/or Medical Office Administration Certificate, plus one (1) year recent, related experience or an equivalent combination of education, training and experience. Knowledge & Abilities Ability to communicate effectively, both verbally and in writing. Knowledge of community, social and mental health resources. Knowledge and experience in providing culturally competent support services specifically pertaining to aboriginal people. Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented care. Ability to work independently and in cooperation with others. Ability to organize and prioritize. Ability to keyboard 5,000 keystrokes per hour. Business writing skills. Knowledge of general office procedures. Ability to establish and maintain rapport with clients. Knowledge of medical terminology. Ability to operate related equipment. Physical ability to carry out the duties of the position. Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process. WHY JOIN VANCOUVER COASTAL HEALTH? VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work. Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan Grow your career with employer-paid training and leadership development opportunities Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families Award-winning recognition programs to honour staff, medical staff and volunteers Access to exclusive discount offers and deals for VCH staff At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.

Responsibilities

As a Program Assistant, you will provide administrative, secretarial, and clerical support in the Mental Health and Substance Use department. Your role includes transcribing medical dictation, scheduling appointments, and maintaining statistical records.