ABOUT US

Strides Toronto is a multi-service agency providing a wide range of exceptional programs and services that improve the mental, social and physical health of infants, children and youth from the pre-natal stage to age 29, and their families. With a range of community, live-in and treatment services, we build strength and resilience through equitable, accessible, client-driven services, system leadership and advocacy. We provide individual, group and family interventions that include mental health counselling, autism services, education, outreach and referral, early intervention, day treatment and community support. In its Lead Agency role, Strides Toronto collaborates with 24 publicly funded infant, child and youth mental health (ICYMH) core service providers to design and implement system-level improvements that promote access, responsive service delivery and experience, and positive mental health outcomes for young people and families across Toronto’s diverse communities. To learn more about who we are and what we do, we invite you to visit our website at www.stridestoronto.ca

ABOUT THE ROLE

The Program Assistant is a full-time permanent role that provides a broad range of administration support to the respective program staff and management, as well as high level of customer service, which ultimately contributes to high quality services received by clients and families served by the programs.
Salary range: $43,984 to $51,220 per annum
Benefits: Competitive Group Health Benefits, Defined Contribution Pension plan
This position is represented by OPSEU local 567.

WHAT YOU WILL DO

• Provide administrative support that ensures the program team have the training, tools, and resources required to enable the delivery of service and meet client, family and program needs.
• Liaise with clients, healthcare professional offices, service providers and partner agencies to ensure client information is complete and processed accurately to ensure their needs are met during service or program delivery.
• Create and maintain electronic and paper records for the programs supported, ensuring system data and documents are checked for accuracy and completeness, and are filed/ stored or entered/ uploaded to the appropriate physical location or database(s). Ensure confidentiality of records is maintained and meet the required level of security access (i.e., password protect/ encryption) per the Organizational or Program guidelines.
• Provide regular reception coverage during, meetings and extended absences and to meet program needs, to ensure a client friendly, welcoming approach to clients and other visitors to the organization through answering phone calls, responding to inquiries, receiving registration packages and receiving clients and visitors that arrive at reception.

The following education, professional memberships and knowledge are a requirement for this role:

• Post-secondary education in Business or Office Administration.
• 2 or more years of administrative experience.
• Intermediate level computer and database skills (specifically MS Office - Word and Excel).
• Awareness of the role of inclusion, diversity, equity, and accessibility (IDEA) in the workplace and within the community being served by the position.
• An understanding of anti-black racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health.
• Ability to recognize and identify situations where incidents of imbalance of power and privilege may occur and can result in possible negative impacts