Program Assistant Supervisor at SteppingStone

Fall River, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

26.49

Posted On

11 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Supervision, Case Management, Clinical Oversight, Treatment Planning, Data Collection, Medication Management, Crisis Intervention, Cultural Competency, Administrative Oversight, Electronic Health Records, Inter-agency Coordination, Leadership

Industry

Mental Health Care

Description

Description SUMMARY: The Program Assistant Supervisor works as an integral part of the Clinical Team. The Program Assistant Supervisor will perform, but is not limited to, the following duties: responsible for assisting the Program Director in all managerial and administrative oversight of the day-to-day operations, provide staff supervision, training, and administrative, and data oversight. This position may require a flexible schedule including 1st and 2nd shifts. The agency has the right to change shifts based on the needs of the organization. ESSENTIAL FUNCTIONS: Position Specific Duties: Assist with the overall responsibility for the program operations including the supervision of assigned personnel. Assist with the development and monitoring of program staff scheduling including the development of facility coverage plan. Assist with the supervision of program staff on case consultations of consumers. Ensure that enrollees have access to all identified care team members during the enrollment process in order to provide a continuum of care. Provide leadership and role modeling to CP staff through trainings, in-services and through direct work with teams and enrollees. Ensure that CP services are culturally competent, strengths based, recovery based, focused on coordination and are inclusive of enrollee preferences. Ensure that CP teams focus on developing interventions that embrace enrollee preferences, are evidence based and utilize cultural/community resources. Ensure that CP team and services are focused on wellness, health outcomes, and strength-based interventions in order to assist enrollees in their goals. Develop, implement, and monitor an individualized treatment/service plan with each assigned consumer using collaborative information from all sources to develop short and long term goals. Attend all required meetings and trainings with Coordinated Care Network lead agency. Meet, collaborate and coordinate services with probation/parole, employment and educational agencies, Department of Children and Families (DCF), human services providers, medical and primary care, clinical mental/behavioral health, and family/social support. Ability to count, document and observe consumers taking various prescription drugs. Ability to climb three flights of stairs to conduct rounds on an hourly basis and deal with emergencies. Administrative Tasks: Complete all required paperwork including monthly statistical data of case contacts, pre-authorizations, billing as required. Perform program recordkeeping and filing, and organize vital documents. Provide telephone coverage for the assigned program and direct calls to other programs as needed. Participate in required supervisions, staff meetings and trainings. Participate and cooperate in any investigations conducted by internal and external agencies. Ability to use a computer including inputting information into data systems. Compliance Requirements: Remain awake during your shift at all times. Attend all mandatory trainings and update all licenses and certifications. Adhere to program/project/department requirements and services. Comply with the established protocol for medication management/distribution. Follow all reporting guidelines by deadlines including the completion of a Confidential Incident Report. QUALIFICATION REQUIREMENTS: The Program Assistant Supervisor must perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The qualifications listed below are representative of the knowledge/skill and/or ability required. Bachelor’s degree in behavioral sciences from an accredited college or university preferred or is a licensed (LADC)/certified (CADAC) drug counselor or is the process of obtaining licensure. Minimum of three years of related work experience providing services to those affected by substance use and mental health disorders and homelessness. Minimum of one-year experience in leadership and management. Requires CPR certification every two years. Good working knowledge of computers, electronic health records and data collection. Requires valid driver’s license due to business-related travel may be required.

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Responsibilities

The Program Assistant Supervisor supports the Program Director in managing day-to-day clinical operations, providing staff supervision, and ensuring high-quality care for enrollees. Key duties include developing treatment plans, coordinating with external agencies, and overseeing administrative data and compliance.