IMPORTANT NOTICE

Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @pharmacord.com and/or @echo.newtonsoftware.com email address regarding next steps in our interview process.

REQUIREMENTS:

• Bachelor’s Degree strongly preferred
• Previous quality control and assurance experience preferred
• Previous healthcare experience strongly preferred
• Client Audit experience a plus.
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Bi-lingual in English and Spanish or Chinese/Mandarin a plus
• Root cause analysis, CAPA, or nonconformity experience a plus
• Document Control experience a plus
• We are located in Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year)

ONCE YOU LAND THIS POSITION, YOU’LL GET TO ENJOY:

Our Benefits & Perks

• Company paid Short-term Disability (STD)
• Increased competitive 401(k) company match up to 4%
• Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees
• Wellness discounts of up to $260 per year for participation in wellness program
• Annual HSA employer contribution
• Company paid and voluntary Life Insurance options
• Voluntary Life, AD&D and Long-Term Disability Insurances
• Paid Parental Leave of Absence
• Wellness and Employee Assistance Programs
• PTO benefits, flex days and paid holidays
• Employee Referral Program
• Ambassador Program
• Tuition reimbursement program up to $5,000 per year

Competitive Compensation & Flexible Working

• Competitive starting pay rates
• Toll reimbursement program (valued at $678.60 per year)
• This role may be eligible for a hybrid schedule (50% in office, 50% remote). To qualify for a hybrid schedule, you are required to work a minimum of 6 months on-site at our headquarters location. You must show you’ve successfully completed training, are in good performance and attendance standing, and are consistently meeting KPI’s as outlined within the program business rules.
• Multiple shift options between 8 AM and 11 PM Monday - Friday

A Career You’ll Love

• Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021
• Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace
• Opportunities for advancement with a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Exposure to many learning and development opportunities
• Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience
• Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!

Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.

THIS JOB MIGHT BE FOR YOU IF (MUST HAVE REQUIREMENTS OF THE ROLE):

Successful candidates possess the following personal attributes:

• Detail oriented
• Ability to multitask effectively
• Maintain standards of honesty and integrity
• Ability to effectively collaborate
• Ability to act independently with sound business intelligence
• Take responsibility for performance
• Excellent written and oral communication skills
• Experience using Word and Excel
• Be adaptable and handle change with flexibility
• Be innovative and open to new ideas
• Achievement driven; constantly striving to improve or to meet a standard of excellence
• Align with the goals of the group or organization
• Ready to take initiative and act on opportunities
• Be optimistic and pursue goals persistently despite obstacles and setbacks
• Identify opportunities and provide solution focused feedback
• Be service oriented and anticipate, recognize and meet needs of others, including patients and care partners
• Communicate clearly and send clear messages in all conversations including reviewing opportunities with leadership and agents on the program
• Understand data and have strong skills in data analysis

The program auditor’s responsibilities include, but are not limited to the following:

• Conduct thorough call and case audits for individual team members to ensure compliance with company standards and protocols
• Provide detailed feedback to individuals being audited and their leadership to foster improvement and adherence to best practices
• Conduct internal program audits and support external program audits
• Conduct audits at the individual and process level
• Conduct Adverse Event audits
• Documentation creation and review including training materials based on audit findings
• Support the alignment of controlled documents to be accurate based on program expectations
• Attend and engage in program updates and trainings
• Provide a detailed analysis of audit results including overall trends for the program, comparisons of results on an individual agent level as well as on a team level, and a report of findings and action items identified
• Work with multiple platforms to identify individual and program trends to create constructive feedback
• Assists with CAPA investigations and root cause analysis
• Act as a Subject Matter Expert
• All other duties as assigne