Program/Business Process Specialist II - U.S. Citizenship Required at ZenPoint Solutions

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Tracking, Stakeholder Coordination, Process Documentation, Internal Training Logistics, Standard Operating Procedures (SOPs), Operational Efficiencies, Briefings, Presentations, Written Messaging, DSAC Portal Management, Membership Operating Agreement, Voting Data Creation, SharePoint, PowerBI, Business Process Re-engineering, Workflow Analysis

Industry

IT Services and IT Consulting

Description

Description ZenPoint Solutions LLC (“ZenPoint Solutions”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions. Clearance Requirement: Candidates must hold and maintain an active Top Secret clearance Work Location: Washington, D.C. Work Schedule (Onsite): Five (5) days a week, onsite at the customer’s facility Position Overview: We are seeking a skilled Intermediate Program/Business Process Specialist to support a federal law enforcement customer. This position is responsible for managing the planning, coordination, and execution of key operational projects. This role supports a variety of mission-critical tasks, including project tracking, stakeholder coordination, process documentation, and internal training logistics. The Program/Business Process Specialist will maintain project transparency through trackers, ensure alignment across teams, and develop and update Standard Operating Procedures (SOPs) to support consistent execution. Requirements Manage projects to include the planning, coordination, and execution phases Oversee logistics by tracking and implementing an execution timeline of ongoing projects Coordinate with field offices and other headquarters divisions/entities on project logistics Maintain official records on project logistics Oversee internal training requirements, internal meeting and staffing logistics Create and maintain a transparent unit tracker for projects Create and update SOPs for all necessary programs Identify, create, and implement changes to enhance operational efficiencies Assist with a cross-section of deliverables and taskings as determined by management Conduct effective briefings and presentations to internal and external stakeholders, as appropriate Draft professional, polished, and effective written messaging to key stakeholders Oversee DSAC portal managing access requests, facilitating approvals, posting content, and troubleshooting user issues Manage Membership Operating Agreement, collecting and maintaining data Create voting data for voting sessions of the DSAC Member Engagement Committee (4x a year) Ensure resources for private sector coordinators are maintained and accessible (within SharePoint) Lead for Power Bl Required Qualifications: Candidate must be a United States Citizen and present proof of Citizenship, if selected Bachelor’s degree Five (5) or more years of experience Experience working in collaborative sessions Proven experience with business process re-engineering activities Demonstrated ability to streamline processes, improve access to information, and eliminate process waste to improve organizational productivity and decision making Ability to focus on the analysis and, when needed, re-design/refine workflows and processes within an organization Demonstrated ability to help organizations fundamentally rethink how they do their work in order to improve customer service and cut operational costs Strong oral and written communication skills Experience with Sharepoint and PowerBI preferred No recruitment agencies, please. Company Benefits: We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program. Commitment to Equality: At ZenPoint Solutions, we value diverse perspectives and are committed to providing equal employment opportunities. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected under applicable federal, state, or local laws.

Responsibilities

This role supports a federal law enforcement customer by managing the planning, coordination, and execution of key operational projects, including tracking, documentation, and training logistics. The specialist will maintain project transparency, ensure team alignment, and develop/update Standard Operating Procedures (SOPs) to support consistent execution.