GENERAL DESCRIPTION

The Program Coordinator provides direct support to sheltering services for The ARCHES Project. The ARCHES Project operates transitional housing shelters for individuals and families who are experiencing homelessness. The Program Coordinator will aim to create a unified system, whereby basic need and housing services are provided to clients. This position is renewable annually based on continuation of project funding.
This position is responsible for facilitating daily program operations such as purchasing and ordering supplies, coordinating housekeeping and food services, training staff and volunteers, and expanding service offerings while providing client-centered and trauma informed care.
This position requires the availability to work days, nights, weekends and/or holidays as needed.
MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required of this position.

EDUCATION AND/OR EXPERIENCE

• Associates degree in social services, public health, or related field; Two years of case management or social service experience; and/or equivalent combination of education and experience.
• Ideal candidates will possess an advanced degree with three or more years of homeless service delivery experience and mental health certifications and/or licensing. .

KNOWLEDGE, SKILLS & ABILITIES

• Effective interpersonal communication skills, in both oral and written form.
• Proficiencies in computers, Microsoft Office products, database software and web tools.
• Demonstrates tact, diplomacy and empathy when communicating with clients, staff and program partners.
• Possesses excellent planning, organization and time management skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Facilitates the daily operations of program services, including housekeeping, laundry, kitchen and supportive services.
• Is responsible for all financial tracking, inventory, purchasing and ordering supplies, and purchase reconciliation for the program.
• Makes appropriate maintenance requests for the program building; may be required to assist with basic maintenance repair.
• Trains and assists staff, volunteers, and interns. Supports adherence to program policy and procedures.
• Communicates program needs, maintenance issues, and client issues with the Program Manager.
• Assists with program planning geared towards expansion of service offerings, and coordinating and planning enrichment opportunities.
• Acts as the sheltering location’s safety committee member, and ensures the program is compliant with all agency, state, and federal safety standards.
• Maintains facility licensing requirements and ensures the daily cleanliness of the program facility.
• Maintains complete client records, daily activity logs, mileage logs, and other reports as directed.
• Applies crisis intervention and de-escalation techniques as needed.
• Identifies program candidates through use of coordinated entry system and direct referrals from state and federal partners.
• Assists referred clients in completing program applications.
• Enters complete client data and service transactions in the Homeless Management Information System (HMIS).
• Establishes and maintains positive, productive working relationships with housing programs, police (and other local officials), and providers of services and resources to homeless neighbors.
• Fills in for Site Assistants and Case Managers as needed by Program Manager.
• Attends and engages in required annual trainings.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Personally responsive to urgent situations, which could require travel for on-site interventions.
• Manual dexterity for handling computers, devices, and office equipment.
• Frequently lift up to 25 pounds. Occasionally lift up to 50 pounds.
• Maintains calm dispositions and regulates emotions when clients, staff, or others may become escalated.
• Regulates emotions and handles pressure of frequent demands for attention, time and work tasks.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Ability to remain calm and engage in de-escalation techniques using trauma-informed care during heightened interactions.
• Ability to exercise judgement and quick decision-making skills in response to guest or client incidents.

ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Facilitates the daily operations of program services, including housekeeping, laundry, kitchen and supportive services.
• Is responsible for all financial tracking, inventory, purchasing and ordering supplies, and purchase reconciliation for the program.
• Makes appropriate maintenance requests for the program building; may be required to assist with basic maintenance repair.
• Trains and assists staff, volunteers, and interns. Supports adherence to program policy and procedures.
• Communicates program needs, maintenance issues, and client issues with the Program Manager.
• Assists with program planning geared towards expansion of service offerings, and coordinating and planning enrichment opportunities.
• Acts as the sheltering location’s safety committee member, and ensures the program is compliant with all agency, state, and federal safety standards.
• Maintains facility licensing requirements and ensures the daily cleanliness of the program facility.
• Maintains complete client records, daily activity logs, mileage logs, and other reports as directed.
• Applies crisis intervention and de-escalation techniques as needed.
• Identifies program candidates through use of coordinated entry system and direct referrals from state and federal partners.
• Assists referred clients in completing program applications.
• Enters complete client data and service transactions in the Homeless Management Information System (HMIS).
• Establishes and maintains positive, productive working relationships with housing programs, police (and other local officials), and providers of services and resources to homeless neighbors.
• Fills in for Site Assistants and Case Managers as needed by Program Manager.
• Attends and engages in required annual trainings.
• Other duties as assigned