REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma/GED
• Background in customer service
• Able to work in a fast-paced and complex environment with accurate attention to detail
• Possess basic office management and clerical skills
• Effective written and verbal communication skills
• Good interpersonal skills
• Successful applicants must be able to pass a background check and meet requirements for individual logistic support (ILS)

PREFERRED EDUCATION AND EXPERIENCE:

• Some college coursework
• Applicants with a U.S. valid driver’s license
  WHO MAY APPLY: Applicants with individual logistical support (ILS) preferred. Applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.
  All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html.

• Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive
• Responsible for setting-up live streaming equipment prior to live-streaming classes, serving as first-level technical support to immediately respond to and troubleshoot live streaming issues, and securing live streaming equipment at the end of live streaming class meetings
• Document all student contact through UMGC’s Customer Relations Management System and schedule appropriate follow-up activities
• Ensure that building rules are abided by UMGC Europe students and that all UMGC Europe labs/rooms are clean and presentable
• Opening and closing the UMGC Europe computer lab, building entrances, and classrooms, and proctoring exams if needed
• Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
• Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
• Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
• Provide assistance with processing students’ military documentation (i.e. Tuition Assistance vouchers, ID cards, orders, etc.)
• Distribute marketing, advertising, and mass media materials at assigned locations when permissible
• Assist with base access as needed
• May provide facility support to include: opening and closing UMGC computer lab, building entrances, windows and classrooms; ensure that building rules are adhered to by UMGC students, that all UMGC labs/rooms are clean and presentable, and that all supplies are readily available
• Ability to work night (primarily evening schedule) and weekend hours
• Other job-related duties as assigned