The Home Adaptations Program Coordinator plays a crucial role in managing and executing a range of office responsibilities while ensuring the coordination of Home Adaptations (HA) program operations and compliance procedures.

QUALIFICATIONS:

• BS/BA in Business or related field performance.
• A minimum 3 years of relevant experience in a related field preferred.
• Proficiency in basic bookkeeping, contract policies and procedures, and data entry processes is essential.
• Strong organization skills, along with effective time management and prioritization abilities.
• Analytical and problem-solving skills for addressing compliance and policy issues, with keen attention to detail.
• Ability to handle and maintain the confidentiality of participants’ or clients’ information discreetly.
• Process-oriented mindset with the capability to follow and develop procedures to maximize efficiency.
• Competence in multitasking across multiple assignments consecutively.
• Strong customer service skills, including the ability to engage in interpersonal conversations with patience and empathy.
• Excellent communication skills, encompassing writing, speaking and active listening.
• Proficient use of Microsoft Suite.
• An ability to collaborate effectively with others and contribute positively to team dynamics.
• Willingness to travel to JEM headquarters periodically for meeting and employee events.
• Access to a reliable internet connection, a dedicated home office space and the ability to communicate virtually with team members and customers.

WHO WE ARE:

JEM Group is a woman-owned construction services firm located in Harrisburg, Pennsylvania. From the beginning, the driving force of our organization has been to improve the communities where we live and build.
Our portfolio of work includes projects of all sizes and levels of complexity – from the simple office fit-out to a complex urban renewal project.
Our diversity of experience across the markets we serve and our capabilities ensure that we can meet the needs of all of our clients.
We are committed to providing extraordinary service to every client by providing leadership, collaboration and creativity on each project.
Our employees are our biggest asset at JEM and we support this through action. We are highly collaborative and take great pride in our work.
Our dedication to delivering quality construction projects in our community through teamwork, leadership and accountability has earned us the reputation of a responsive firm that delivers results to clients.
If you are looking for a growing company that culture promotes openness, honesty and accountability while truly supporting work-life balance, then we encourage you to apply

KEY DUTIES INCLUDE:

• Obtaining and Monitoring Documents: Collect and oversee sensitive documents for designated individuals.
• Program Organization: Manage the organization of program materials and provide administrative support.
• Receptionist Skills: Utilize effective receptionist skills to assist contractors and clients.
• Data Management: Enter project data, record keep on excel sheets and manage time efficiently.
• Client Relations: Foster positive client interactions and build strong relationships.
• Task Coordination: Facilitate various tasks and monitor specific benchmarks and requirements set by local and state agencies (OSHA, DOH, OLTL), along with their compliance policies and procedures.
• Document Review: Ensure the accuracy and completeness of documents, keeping up with evolving client documentation requirements as per compliance standards and state regulations.
• Training and Communication: Schedule team training meetings and issue memorandums regarding new or revised policy updates, ensuring understanding and implementation within the Home Adaptations Program.
• Daily Monitoring: Facilitate daily monitoring using a statewide system, manage all Home Adaptation calls, and relay information to the appropriate parties.
• Additional Office Duties: Perform various other office tasks as needed.

ESSENTIAL FUNCTIONS:

• Demonstrate effective verbal and written communication through documentation with the customers and team members.
• Address challenging situations with professionalism.
• Obtain and oversee the compliance of various background checks, including W-9 forms, Workmen’s Comp Insurances, Liability Insurances, ACH Forms, and PA Contractors License.
• Ensure adherence to legal requirements mandated by regulatory agencies.
• Organize and maintain HA file documents systematically.
• Conduct research and facilitate the onboarding of new subcontractors to join the HA program.
• All other duties as assigned.