PROGRAM COORDINATOR at Inland Southern California 211

Riverside, California, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

26.24

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Organizational Skills, Attention To Detail, Client Assistance, Data Entry, Relationship Building, Program Coordination, Resource Referral, Team Collaboration, Problem Solving, Crisis Management, Training Facilitation, Time Management, Compassionate Interaction, Technical Proficiency, Community Engagement

Industry

Non-profit Organization Management

Description

Description Type: Full-time, Non-exempt (hourly) Employer of Record: Inland SoCal 211+ Department: Economic Mobility Location: Hybrid – Riverside, CA Reports To: Alternative Sentencing Program Supervisor Grant Funded: Yes Transfer Eligible: Yes Typical Hours: 8:00 AM to 5:00 PM. 32-hour workweek. Some evenings and weekends. Pay Range: $21.00 - $26.24 per hour, payable bi-weekly Benefits: Medical, vision, and dental coverage; long-term disability and other insurance; 403b retirement plan; sick leave; accrued vacation; and a 32-hour workweek. Preferred Start Date: February 24, 2026 WHO WE ARE In partnership with Inland SoCal United Way, Inland SoCal 211+ mobilizes communities to action so all can thrive. For over 90 years, we’ve answered the call, actively listening and responding to local needs. We champion community resiliency, financial security, and health under the values of excellence, empathy, and equity. With over 100 staff members and 1,200 volunteers, we serve 1 million people in Riverside, San Bernardino, and East Los Angeles Counties. Together with community partners and those we serve, we're working towards a future where every person in our communities can achieve what they envision for their lives. To learn more about our workplace culture, visit www.inlandsocaluw.org/careers. WHO YOU ARE Mission-Focused: Your goal is to create change for better lives and healthier communities. You engage donors, volunteers, and the community, striving to accomplish shared goals and making the best judgments for the community and organization. Relationship-Oriented: You prioritize people over processes, cultivating relationships for common goals. You value diversity, practice effective communication, and actively listen to diverse input. Collaborator: You achieve change through collective action and partnership. You share community knowledge, focus on shared goals, and seek win-win solutions while maintaining core values. Results-Driven: You are dedicated to measurable goals for the common good. You communicate goals, motivate others, promote innovation, and drive resources to deliver excellent service. Brand Steward: You grow and protect the organization's reputation with integrity and strong ethics. You act according to the organization's values, take appropriate action, and maintain transparency. JOB PURPOSE The Economic Mobility department develops, implements, and manages programs that support community members reach their goals for financial thriving. Programs include services such as job readiness workshops and training, job placement, case coordination and management, alternative sentencing, benefits navigation, financial literacy, and assistance with rent, utilities, transportation, food, and other needs. The Program Coordinator supports the success of daily program operations by coordinating services, assisting participants, and providing general support to facilitate the success of Inland SoCal United Way and Inland SoCal 211+ managed programs. This position works with a variety of programs and may be re-assigned based on available programs and organizational operational needs. The position currently open focuses on coordinating services for alternative sentencing and benefits enrollment but may vary and be responsible for other services or populations based on organization needs. A successful candidate has an aptitude for attention-to-detail, quickly learning new information and communicating with diverse audiences including justice-involved, and adapting to changes based on program needs. ESSENTIAL DUTIES • Coordinate the daily operations for effective program services and understand and meet program expectations, deadlines, and deliverables. • Coordinate client cases, including client applications, collection of fees, service placement, monitoring, and case reporting. • Assist clients with resource referrals and enrollment into needed programs, services, and benefits such as utilities, food, medical, or other services. • Assist clients who have a court order or are on probation, including adults and youth experiencing justice involvement. • Understand and apply all applicable local, state, and federal guidelines relevant to the program and correctly implement all organizational policies and procedures. • Conduct courses on topics such as anger management or substance use disorder. • Develop and maintain positive relationships with program partners through regular professional communication, compose emails and announcements, answer calls, and provide updates and other program information. • Accurately and consistently enter and maintain program and client data, collect and maintain program statistics and information for ongoing reporting, uphold HIPAA and other applicable requirements for client data and provide programmatic updates to leadership. • Communicate with and assist clients in a professional, compassionate, and timely manner. • Assist in the development and maintenance of program protocols, and collaborate with appropriate staff to create program forms, checklists, and other documents. • Proactively help ensure a clean and safe environment in the program office and off-site service locations. • Successfully maintain performance parameters, improve skills through various means, actively participate in trainings and meetings, and positively contribute to team success by conducting outreach as needed, supporting projects, and performing general clerical duties such as copying, message handling, reports, filing, and data input. • Work closely with the External Affairs department to develop and maintain positive relationships with donors, volunteers, or other stakeholders in the community. Community work is ever-changing because the needs of the community are our foremost mission. This list represents the typical responsibilities of the role, but other duties may be assigned. You will be expected to perform other tasks as required by your role and the organization's operational needs. Requirements QUALIFICATIONS • Applicants should have the education, experience, and/or training necessary to fulfill the job duties and responsibilities. Examples of how this requirement may be met include: o Associate’s degree in health or human services such as social work, sociology, psychology, public health, or a related field with 1 year of relevant experience; OR o High School Diploma, GED, or High School Equivalency with 2 years of experience in a relevant field with demonstrated leadership and progressive responsibility. • Exceptional written and oral communication skills with the ability to compose letters, emails, and program material content. • Strong computer skills and competence in Microsoft Office environment, including the ability to create and manage spreadsheets, databases, mail merges, and mailings. • Ability to meet deadlines with strong organizational/planning skills and attention to detail. • Excellent people skills and ability to effectively communicate with diverse groups, including staff, board members, product donors, volunteers, and external stakeholders and clients. • Must be able to pass background checks required for program operations, including Department of Justice (DOJ) and Riverside County Probation. • Preferred: o Bilingual Spanish/English o Experience as a 211 Community Resource Advisor • Ability and commitment to using a trauma-informed and equity lens and empathetically respond to the interconnectedness of barriers experienced by participants.• Physical Requirements: Work is performed in an office using standard office equipment such as the telephone, computer, fax machine, and copier. Tasks include moving objects like laptops and chairs, repetitive wrist and hand motions, document preparation and analysis, transcribing information, navigating software, and prolonged sitting. These represent what is necessary to perform the essential duties. Reasonable accommodations for individuals withdisabilities will be provided, as required by applicable law.• Reliable Transportation: Employees in this role must maintain reliable transportation that ensures punctual and consistent travel to designated work sites, trainings, and off-site events such as community meetings and outreach events in Riverside and San Bernardino counties. Standard commuting is not reimbursable.• Remote and Hybrid Work Requirements: For work performed remotely, employees must have access to a private high-speed internet connection and private work area in which nonemployees cannot access or overhear confidential information. Remote work locations are subject to the same professional conduct and safety requirements as in-person work. While some remote work may be possible; many duties must be performed in-person and/or on-site.• Communication: Demonstrate effective verbal and written communication skills, including but not limited to active listening and the ability to adapt communication style to the audience (e.g., colleague, client, external, in-person, virtual, or written), as appropriate to role. • Lived Experience: Applicants who share lived experience with the communities and populations we serve are strongly encouraged to apply. These are basic qualifications to meet the requirements of the position. However, we encourage individuals to apply if they believe they have the necessary skills, knowledge, and experience to perform the job duties, even if their qualifications do not match 100%. We encourage applicants to think broadly about their background and skill set to thrive in the role. GRANT FUNDED POSITION This position is grant funded and carries the possibility that it may not be renewed if further funding is not obtained. The availability of grant funds does not guarantee continued employment. TRANSFER ELIGIBILITY With cross-training, sufficient performance, and job availability, this position is eligible to apply for transfer or promotion to similar internal positions. An open position does not guarantee transfer, promotion, or continued employment. 32-HOUR WORKWEEK We revised the standard workweek for all full-time employees to 32 hours. Continuation is contingent on successfully meeting our goals. This position's schedule and, if it’s hourly, the pay rate, may revert to a 40-hour workweek on a company-wide or department basis. HIRING POLICIES Inclusion: People who are justice involved, people of color, people who identify as LGBTQIA2S+, and people with disabilities are highly encouraged to apply for vacant positions at all levels. Equal Employment Opportunity: Employment opportunities at ISC211+ are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, color, sex, national origin, age (40 or over), military status, veteran status, disability, genetic information, ancestry, medical condition, reproductive health decision making, marital status, victim of violence status, gender identity, gender expression, sexual orientation, or any other characteristic protected by applicable law. Fair Chance Act: ISC211+ will consider qualified applicants with a justice-impacted history under the California Fair Chance Act. You do not need to disclose your criminal history or undergo a background check until a conditional job offer is made. If a conviction directly related to the job is found, you will have the opportunity to explain, provide mitigating evidence, or challenge the report's accuracy. Pre-Employment Screening: All offers of employment are contingent upon satisfactory background screening and drug test results. As the recipient of federal funds, this company participates in E-Verify.

Responsibilities

The Program Coordinator supports daily program operations by coordinating services and assisting participants to facilitate the success of various programs. This role includes managing client cases, providing resource referrals, and maintaining program data.