POSITION SUMMARY

The Program Coordinator is the first point of contact for the program and sets the tone for the veteran’s experience with the Roads Home Program. The Program Coordinator (PC) is responsible to provide administrative support, data entry, data management, and data reporting services. This position will support the integrity of program data that is collected, analyzed, and reported in the HMIS (Homeless Management Information System) software. This position also assists with preparing and analyzing reports as required by funding agencies and program needs and coordinates with VA Health Care system, HUD/VASH programs and other community providers.

QUALIFICATIONS, SKILLS, AND ABILITIES

• High school required. Bachelor’s degree in Social Services or related field a plus.
• Ability to complete CPR/First Aid Training.
• 1 year experience in database management/reporting or administrative experience required. Prior experience providing direct support services to individuals experiencing homelessness, mental health, substance abuse or other social issues a plus. Translatable military experience, relevant internship and volunteer experience, or administrative experience will be considered. Prior Customer service, office management, file auditing and maintenance, office management, call center, record keeping & note taking experience will be considered.
• Commitment to serving individuals experiencing homelessness. Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
• Proficient in use of computer and Microsoft office suite (Word, Excel, Outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.
• Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
• Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
• Capable of working independently and as part of a team.
• Excellent written and oral communication skills.
• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure.
• Ability to travel to various locations.
• Ability to maintain professional conduct, attitude, and appearance at all times.

SPECIAL REQUIREMENTS

• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
• Must be able to receive and maintain criminal records clearance.

PHYSICAL REQUIREMENTS

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
• May be occasionally required to stoop, kneel, or crouch.
• May be required to lift or move up to 50 lbs.
  Insight Housing is an equal opportunity employer and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

• Handle all incoming calls to Roads Home Program main phone line and check program voicemail at least 2x daily; return all hot line calls within 24 hours.
• Provide phone pre-screens to all interested clients to determine eligibility.
• In collaboration with the Program Manager, assign new participants to case managers.
• Provide administrative support to the program, as needed.
• Review check requests for errors and consistency issues; interact with case management staff to request missing check request documentation and follow up with staff to ensure all documentation is accurate and clear; drive between program sites to transport paperwork as needed.
• Support the Program Manager in the overall management of program data and outcomes reporting.
• Set up all client records in HMIS data base system.
• Enter data from HMIS intakes, exits and status change forms within 24 hours of data collection.
• Review HMIS forms for errors and consistency issues.
• Generate regular HMIS QA reports and conduct data clean up as needed.
• Generate required HMIS monthly program reports and upload to VA system after Program Manager review.
• Assist with the preparation of quarterly reports.
• Create additional tracking systems and generate reports on an as-needed basis for funding and reporting purposes.
• Attend all HMIS Policy Committees and User Group meetings.
• Distribute new HMIS forms and communicate new policies to staff, as they are rolled out.
• Provide training and technical assistance to staff, as needed, regarding HMIS, data entry, report generation and review etc.
• Take and maintain accurate notes during all staff meetings.
• Drive own or agency vehicle to various sites as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency driving policy at all times.
• Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
• Attend and participate in all meetings and trainings as assigned.
• Complete and submit timesheets in a timely and accurate manner.
• Work within the framework of Insight Housing’s Code of Conduct.
• Perform other tasks as assigned.