OVERVIEW

At Digital Harbor Foundation, the Program Coordinator of AmeriCorps Services plays a crucial role in the success of a Digital Navigators program and is responsible for ensuring the planning, organizing, implementing, and supervising of AmeriCorps activities, services, and programs.
Digital Harbor Foundation is dedicated to digital equity for everyone, increasing diversity in the technology sector, and advancing technology innovation for the public good. Driven by our sincere belief that access to opportunity is a basic right, we take bold yet practical actions to support making a better future now. Through a portfolio of projects focused on developing leadership within communities, we support those closest to challenges to take deliberate actions based on a design thinking approach, backed by data analysis, grounded in a practice of collective impact, and driven by a commitment to racial equity.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in a related or relevant field preferred.
• Experience in nonprofit organizations is helpful.
• A proven track record of championing equity and inclusivity.
• Experience with Digital Navigator work or similar programs is a plus.
• Knowledge of AmeriCorps programs is a plus.

KNOWLEDGE, SKILLS AND ABILITIES

• High level of interpersonal and ethical skills to handle sensitive and confidential situations and documentation.
• Ability to manage and lead a diverse team.
• Superb verbal and written communication skills with attention to detail in composing and editing materials, including grant writing and other fundraising efforts.
• Display active listening skills (e.g., reflecting, body language, asking for clarification, etc.)
• Ability to work independently, including managing multiple projects and deadlines and proactively identifying and completing tasks.
• Ability to collaborate on informal and formal team-based projects.
• Proficient with Google Suite (Sheets, Docs, Slides), Canva, and Linktree.

Computer Skills

• Demonstrate electronic document workflow skills such as document creation, file saving, file copying, making duplicates or backup copies, file downloading file naming and locating files using Google Workspace.
• Demonstrate ability to formulate appropriate questions to seek out technical support in a timely manner.
• Strategies to retain technical information as relevant to job function, such as the ability to recall technical instructions, policies and procedures.
• Familiarity with navigating data management and reporting systems (i.e. Salesforce, Asana, Notion, etc.).
• Computer and Keyboard skills, Working with MS Office and Google Suite (Create, format, save, and edit documents)
• Use external drives, such as flash drives
• Transfer and share cloud files, such as Google Drive, and Notion
• Understanding of Digital Safety and Security, Email etiquette, & Basic Computer Skills

ROLE AND RESPONSIBILITIES

Communication

• Understand the purpose of communication and use appropriate method of communication for the situation
• Effectively communicate with diverse host sites, including community partners, members, and program staff.
• Use clear and specific language utilizing “I” statements
• Display active listening skills (e.g., reflecting, body language, asking for clarification, etc.)
• Respond to phone and email messages in a timely manner
• Use discretion when sharing information
• Establish a system for information sharing and follow-up

Public Relations

• Communicate clearly, knowledgeably, and appropriately for the audience
• Adapt to changing situations and recognize the political and relational implications of actions
• Use personal magnetism to maximize agency visibility and get client results
• Build relationships and utilize various networks and community connections to get desired results

Strategic Planning

• Continually gather and analyze information from external and internal environments
• Use information to anticipate potential challenges and changes
• Use a wide range of information to set goals and priorities
• Demonstrate leadership and initiative throughout this process

General

• Assist with preparing reports.
• Responsible for scheduling and organizing all program or project services
• Develop resources to meet the needs of the program

Computer Skills

• Demonstrate electronic document workflow skills such as document creation, file saving, file copying, making duplicates or backup copies, file downloading file naming and locating files using Google Workspace.
• Demonstrate ability to formulate appropriate questions to seek out technical support in a timely manner.
• Strategies to retain technical information as relevant to job function, such as the ability to recall technical instructions, policies and procedures.
• Familiarity with navigating data management and reporting systems (i.e. Salesforce, Asana, Notion, etc.).
• Computer and Keyboard skills, Working with MS Office and Google Suite (Create, format, save, and edit documents)
• Use external drives, such as flash drives
• Transfer and share cloud files, such as Google Drive, and Notion
• Understanding of Digital Safety and Security, Email etiquette, & Basic Computer Skills.

OTHER DUTIES

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.