Program Coordinator-Ombudsman at LIFESPAN OF GREATER ROCHESTER INC

City of Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

22.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Detail-Oriented, Organized, Multi-Tasking, Composure Under Pressure, Cultural Competence, Transportation, Microsoft Office Proficiency

Industry

Non-profit Organization Management

Description

Description Lifespan is a trusted, mission-driven, regional nonprofit dedicated to helping older adults take on the challenges and opportunities of longer life. We are a great place to work where staff can grow personally and professionally in a supportive and inclusive environment. STATUS: Full-time 37.5 hours a week HOURLY RATE: Up to $22.00 per hour SUMMARY Supports daily operation of the NYS Long Term Care Ombudsman Program in Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Wayne, Wyoming, and Yates Counties. Implements strategic objectives to achieve the program’s goals and coordinates the program’s volunteer recruiting, training, performance evaluation, and recognition activities as assigned by the Program Manager. Advocates for and educates about long term care residents’ rights in the region. Duties AND RESPONSIBILITIES 1. Supports daily operations and implements planned strategic objectives, as assigned by the Program Manager, to achieve program goals. Participates in all agency staff meetings, program update meetings, and team meetings. Participates in quarterly data audits conducted by the Office of the State Ombudsman to ensure compliance with program data reporting policies and procedures. Implements corrective measures as needed. Maintains knowledge of and applies program policies and procedures to case intake, handling, disposition, and reporting. Coordinates certification training, continuing education training, or data reporting activities as assigned by the Program Manager. Collaborates with other Lifespan programs and aging service providers as appropriate. 2. Supervises volunteer ombudsmen Recruits, trains, and supports volunteers. Completes annual performance evaluations for volunteers, subject to the Program Manager’s review and final approval. Monitors volunteers’ performance to ensure compliance with agency and program policies and procedures. Provides feedback and guidance when issues arise and informs the Program Manager when issues continue or remain unresolved. 3. Serves as a certified ombudsman Completes the initial 36-hour NYS ombudsman certification training program. Completes 18 hours of continuing education training each year to maintain state certification. Provides direct advocacy services for regional long term care facility residents, visiting at least one facility weekly. Completes monthly documentation following program policies and procedures. Meets weekly with the Program Manager for supervision and case review. 4. Performs other duties as assigned by supervisor. Requirements QUALIFICATIONS EDUCATION: Bachelors’ Degree in Social Work or another Human Services-related field. EXPERIENCE: Experience in a human service agency, health care or long term care setting preferred. PHYSICAL AND MENTAL REQUIREMENTS · Excellent verbal and written communication skills. · Detail-oriented, organized, and able to multi-task in a busy environment. · Maintains composure under strict deadlines and difficult situations. · Able to work in a multi-cultural environment. · Has reliable transportation and can travel within region to assigned facilities. · Proficient working with Microsoft Office. Lifespan offers great benefits including: If working 37.5 hours, the following benefits are available Vacation (21 days) Sick (10 days) Personal Time (3 Days) Holidays (11) Medical Insurance (3 options) Dental Insurance (2 options) Vision (2 options) Flexible Spending Account Health Savings Account with company contribution 403(b) Retirement Program Hybrid Work Schedule may be available after successfully completing the probationary period If working less than 37.5 hours, accrued time is pro-rated. Salary/Hourly Rate Multiple factors will be considered for salary/hourly determination including, years of relevant service, skills required, education, and internal equity, Lifespan is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, gender identity/expression or any other protected characteristic. Lifespan will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical and mental limitations of qualified employees and applicants with disabilities. Deadline to Apply: Open until Filled

Responsibilities

The Program Coordinator supports the daily operations of the NYS Long Term Care Ombudsman Program and coordinates volunteer activities. They also serve as a certified ombudsman, advocating for long term care residents' rights.