Responsibilities

• Proactive coordination of their Qualifications programs guided by the Program Manager and the Academic Director to ensure programs run smoothly
• Close liaison with Ashridge House for all services required whilst delivering programs on-site
• Technical facilitation to support faculty and participants when delivering programs online
• Become an expert on their program, referring to handbooks, assignment briefs and regulations, so can advise and respond to student and other queries
• Excellent administration of program documentation, student enrollment, assessment, marking and results dissemination, student activity and progress tracking, accurate student records and reporting
• Ensure successful delivery of program activities: the student experience, planning and booking logistics/resources, program materials and student satisfaction surveys
• Build excellent relationships with internal teams: faculty, finance, house, sales, to share knowledge and mutual needs, be a trusted go-to person for their program
• Accurate and timely use of our internal invoicing system to process invoices to pay suppliers (including Adjuncts)
• Setting up and using strategic technical platforms, including:
  • Oracle
  • Student Learning Portal and Student database (MyCourses and MyStudents)
  • Zoom and Teams for webinars/online presentations.
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