Program Coordinator at SBCS Corporation

Chula Vista, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

70304.0

Posted On

22 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Care Coordination, Supervision, Team Leadership, Data Management, Communication, Crisis Management, Cultural Sensitivity, Problem Solving, Training, Documentation, Client Advocacy, Collaboration, Quality Assurance, Productivity Monitoring, Organizational Skills, Microsoft Office

Industry

Individual and Family Services

Description

Description Department: Family Wellness and Child Well Being Program: Enhanced Care Management (ECM) Status: Full-time, exempt Salary: $70,304 annually Location: SBCS Headquarters Schedule: Monday through Friday: 8:30 a.m. – 5 p.m. Must be available to work weekends and evening hours as needed to support, guide and assist staff and to meet the various needs of the program. Who we are SBCS (formerly South Bay Community Services) transforms communities to support the well-being and prosperity of children, youth, and families. For more than 50 years, we’ve worked throughout San Diego to provide safe shelter, transitional housing, intervention prevention programs, mental health support, and many other services that meet the ever-changing needs of our communities. Our organization is dedicated to offering high-quality services and ensuring all services align with the community's needs. To best serve our communities, SBCS partners with various grassroots organizations throughout California to develop innovative strategies that enhance services, empower clients, and ensure that culturally appropriate and trauma-informed care is offered. SBCS provides a wide range of services tailored to meet each client's unique needs. At SBCS, our client-centered approach highlights the importance of respect, empathy, and compassion when interacting with all community members. As a mission-driven organization, our work is centered around providing exceptional, face-to-face support to our clients and community members to foster trust, accessibility and personal connection that are critical to our mission. About YOU You are an advocate and champion of nurturing communities where families can pursue their dreams and fulfill their potential. You are dedicated to and energized by engaging directly with individuals and communities. You care deeply about the well-being and prosperity of ALL children and youth throughout San Diego. You want to become a part of an energetic and effective team, and contribute your expertise, creativity, and insights to a unique role encompassing program management, development, and direct counseling services for at-risk children, adolescents, and families. About our organization SBCS is home to a committed team of 470 dedicated employees and volunteers who diligently serve all of San Diego County. Having offered services for 52 years, SBCS is committed to providing hope and support for numerous young children, individuals, and families facing adversity. With an annual budget of $68 million, SBCS continues to be a beacon of assistance in the community. Competitive and Sustainable Employee Pay Package: SBCS offers competitive pay and additional benefits for full-time employees, including generous vacation time, holidays, health, vision, dental, flexible spending accounts, an employee assistance program, discount programs, public service forgiveness loan, and an excellent retirement plan with matching contributions. Program: The Enhanced Care Management (ECM) program provides person-centered care coordination to individuals with complex medical, behavioral health, and social needs. Services are delivered by a multidisciplinary team and include care coordination, referrals, advocacy, and linkage to medical, behavioral health, and community resources. The program emphasizes whole-person, culturally responsive, and trauma-informed care to improve health outcomes and member stability. RESPONSIBILITIES: Under the supervision of the Program and Department Directors, the Program Coordinator is responsible for the overall operations, coordination, and day-to-day oversight of the ECM program serving SBCS clients and the community. The Program Coordinator provides guidance and support to ECM staff in the development and achievement of team goals and objectives and collaborates with the Program Director to ensure adherence to the contract scope of work. Services are delivered within a team-based framework and aligned with the agency’s mission, goals, and objectives. DUTIES: Manage the daily operations and overall administration of the Enhanced Care Management (ECM) team and program. Provide day-to-day coordination and oversight of ECM services to ensure compliance with contractual, County, and agency requirements. Supervise and support assigned program staff, including onboarding, training, ongoing coaching, performance management, and evaluations. Responsible for facilitating the development and implementation of team goals and objectives. Foster a positive, collaborative team environment and ensure high-quality service delivery through consistent supervision and leadership. Monitor and track staff productivity, caseloads, and billable units; regularly review productivity reports and address trends, gaps, or compliance concerns in a timely manner. Serve as the primary lead for program data entry, data validation, and database management to ensure accuracy, completeness, and timeliness across systems. Maintain oversight of electronic health records and program databases, conducting routine quality assurance reviews and resolving documentation errors or discrepancies. Prepare and manage accurate and timely invoicing, including reconciling service data and validating billable units. Collaborate closely with Program Directors to promote program awareness and support ongoing referrals. Support staff in understanding ECM requirements, documentation standards, workflows, and billing-related expectations. Participate in meetings and planning efforts to support ECM program growth, including expansion of Community Health Worker, Justice-Involved services, Community Supports, and Housing Assistance. Oversee and ensure completion of monthly statistical service reports as required by SBCS. Maintain strict adherence to agency and County confidentiality and privacy standards for protected health information (PHI) in accordance with HIPAA and applicable laws and policies. Attend and participate in Leadership Team meetings, team meetings, department meetings, agency meetings, and committees as assigned. As other duties assigned. Requirements Bachelor’s degree in psychology, child development, behavioral science, social work, criminal justice or related field, preferred. Minimum of 2 – 3 years of experience providing services and care coordination, preferably Enhanced Care Management (ECM), to individuals with complex medical, behavioral health and social needs. Experience should preferably have been in a community based or neighborhood service organization. A minimum of two years of experience in a supervisory role, preferred. Must possess initiative, ability to set goals, and prioritize while being highly organized. Must possess strong critical thinking, problem solving skills and handle crises effectively. Must possess strong oral and written communication skills and ability to speak publicly. Must possess good working knowledge of Microsoft Windows, including Outlook, Word, and Excel to develop, update, maintain and manage spreadsheets and data reports. Ability to work with a diverse population, possess cultural sensitivity, and maintain appropriate boundaries with clients. Conditions of Employment Employment may be conditioned upon satisfactory completion of certain background clearances which may include a Department of Justice criminal background check requiring my fingerprints (Live Scan), screening through the National Sex Offender Public Website, drug test, tuberculosis (TB) test, and such additional clearances as may be required under the program. Candidate is required to have reliable transportation; therefore, the candidate must successfully complete a motor history check. Candidate must also possess and maintain a current valid California driver’s license and valid auto insurance policy. Physical demands: Mentally and emotionally: Ability to work under deadlines, various projects and dealing with clients in crisis and difficult situations. Must be able to remain in a stationary position during shift. Moves throughout the building. Moves, raises, or lowers (includes upward pulling) an object or equipment up to 50 lbs. Transports an object, from 20 to 50 lbs. across the facility, for various needs. Ability to exert force upon an object so that the object moves away from the force. Ability to exert force upon an object so that the object moves toward the force (includes jerking) Ascending or descending stairs and ladders when applicable. Body agility is emphasized. Balancing: Maintaining body equilibrium to prevent falling when ascending, descending, traversing. Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles. Handling: Seizing, holding, grasping, turning, or otherwise working with objects or office machinery. Communicating: Expressing or exchanging ideas. Communicating is important for those activities in which workers must impart information to clients or to the public, and in those activities in which they must convey detailed or important instructions to other workers accurately, or quickly. The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time unless restricted by a negotiated contract. Accessibility Accommodation SBCS is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Equal Employment Opportunity We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, genetic information, parental status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Program – Auxiliary aids and services are available upon request to individuals with disabilities. At-Will Employment Status Please note that all employment with SBCS is at-will, which means your employment may be terminated at any time by you or SBCS, without cause or advance notice. The terms and conditions of any employment may also be modified.

Responsibilities

The Program Coordinator is responsible for the overall operations and day-to-day oversight of the Enhanced Care Management program. This includes managing staff, ensuring compliance with requirements, and fostering a collaborative team environment.