POSITION SUMMARY

The Program Coordinator performs all responsibilities related to BOLD™ Career Pathway Programs implementation, processing, and mentorship. These areas include loan origination and overseeing the servicing/repayment process performed internally and by the outside servicer. The coordinator works with the Outreach team to maintain employer relationships, including outreach efforts and reporting reviews. Assists in underwriting and general customer service as needed.

Essential Functions

• Responsible for attending kickoff meetings with potential BOLD™ Career Pathway Programs employers in partnership with the Director of Outreach and Marketing. Participates in discussions that lead to the contract agreement and term selection of the career path loans.
• Acts as direct contact for any potential students wishing to discuss program eligibility and employer initial evaluation requirements. Facilitates all contractual agreements and loan applications.
• Performs all Loan Origination duties associated with the BOLD™ Career Pathway Programs. This includes knowledge of eligibility requirements, vetting students, contacting employers, sending employer/student agreements, and contacting schools. Performs data entry of all paper applications, reviews/edits for completeness, and refers and escalates any needed application(s) or account(s) to management for further review.
• Coordinates with Financial Services to review and correct disbursement errors.
• Collaborates with repayment/servicing vendors to resolve repayment issues with disbursed loans.
• Responsible for borrower mentorship efforts for special programs, including the outbound tasks of calling, emailing and following up with program participants.
• Coordinates with Loan Programs manager when additional help is needed to fulfill mentorship requirements.
• Reviews and distributes all employer and exception/issue reports, including current system-generated reports and any ad hoc reporting as needed.
• Participate in training and mentoring new staff to fully understand all special programs and share industry knowledge and expertise to ensure learning continuity.
• Leads by example and demonstrates the highest levels of professionalism and integrity for others to model.
• Assists Loan Programs Manager with special projects and other duties as assigned.

Education and Experience

• Associate’s degree in a business-related field, or equivalent work experience required.
• Experience in or knowledge of the student loan industry preferred.

Skills and Abilities

• Knowledge of laws, regulations, policies and procedures relevant to the area of employment.
• Demonstrates core values of respect, integrity, great service, high value for employees and customers, transparency and teamwork, through actions and behaviors.
• Ability to communicate effectively, both verbally and in writing with all levels of management, staff and internal/external stakeholders.
• Sound interpersonal skills with the desire to build mutually beneficial relationships internally and externally.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to manage multiple competing priorities and meet deadlines.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to accept accountability for decisions, actions and results.
• Ability to work harmoniously as a reliable team member.
• Proficient with Microsoft Office Suite and related software.
• Strong analytical and critical thinking skills.
• Well-organized, efficient, and able to work independently with multiple projects.
• Experience working with all levels of management and staff.
• Borrower focused and service oriented.
• Strong presentation and public speaking skills.
• Ability to engage and work closely with students, parents, counselors and other stakeholders effectively.

Location and Commitments
SCSLC is located at 1901 Main Street, Suite 400, Columbia, SC 29201. Our standard hours of operation are from 8:00 AM-5:00 PM.

• Responsible for attending kickoff meetings with potential BOLD™ Career Pathway Programs employers in partnership with the Director of Outreach and Marketing. Participates in discussions that lead to the contract agreement and term selection of the career path loans.
• Acts as direct contact for any potential students wishing to discuss program eligibility and employer initial evaluation requirements. Facilitates all contractual agreements and loan applications.
• Performs all Loan Origination duties associated with the BOLD™ Career Pathway Programs. This includes knowledge of eligibility requirements, vetting students, contacting employers, sending employer/student agreements, and contacting schools. Performs data entry of all paper applications, reviews/edits for completeness, and refers and escalates any needed application(s) or account(s) to management for further review.
• Coordinates with Financial Services to review and correct disbursement errors.
• Collaborates with repayment/servicing vendors to resolve repayment issues with disbursed loans.
• Responsible for borrower mentorship efforts for special programs, including the outbound tasks of calling, emailing and following up with program participants.
• Coordinates with Loan Programs manager when additional help is needed to fulfill mentorship requirements.
• Reviews and distributes all employer and exception/issue reports, including current system-generated reports and any ad hoc reporting as needed.
• Participate in training and mentoring new staff to fully understand all special programs and share industry knowledge and expertise to ensure learning continuity.
• Leads by example and demonstrates the highest levels of professionalism and integrity for others to model.
• Assists Loan Programs Manager with special projects and other duties as assigned