Program Coordinator (Supportive Housing - Prescott Terrace) at Cascadia Health

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

27.65

Posted On

26 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Motivational Interviewing, Trauma-Informed Care, Strength-Based Practices, Interpersonal Skills, Organizational Skills, Communication Skills, Case Management, Program Coordination, Administrative Tasks, Crisis Intervention, Documentation, Community Resources, Benefits Coordination, Housing Supports, Team Collaboration, Safety Compliance

Industry

Mental Health Care

Description

Program Coordinator (Supportive Housing - Prescott Terrace) Job Overview Location/Schedule: The position is located at Prescott Terrace, a supportive housing facility located in NE Portland, OR. This schedule for this position is Monday through Thursday 8:30 a.m. to 5:00 p.m. Position: Program Coordinator Program: Supportive Housing Cascadia’s Mission and Vision: Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve. Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life. Program Description: Cascadia operates housing sites in which individuals live independently and utilize mental health services through Cascadia. The goal is to promote self-sufficiency and housing stability by providing voluntary, flexible, and supportive services that respond to an individual’s needs and interest in engaging in service. We have sites in Multnomah County (Portland) and Clackamas County (Wilsonville). Position Description: The Program Coordinator works as a member of an interdisciplinary team to implement and monitor services, while supporting a Trauma-Informed Care environment. With the high prevalence of trauma among individuals receiving mental health services, the Program Coordinator must understand the effects of trauma on health, coping, and other aspects of the lives of those we serve. This position is primarily responsible for coordinating program operations, service delivery, ensuring compliance with policies, regulations, and program requirements. The Program Coordinator helps clients in achieving individual goals, maintaining stability, and transitioning to a less restrictive setting where applicable. This position must understand, appreciate, and respect the diversity and cultural differences within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches, and helps create a work environment of inclusion, safety, and acceptance. Essential Responsibilities This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add or remove duties as necessary. General: Act as a liaison between residents/clients, treatment teams, program staff, and community providers to ensure effective service coordination. Facilitate skills training and therapeutic interventions as required by individualized treatment plans. Maintain accurate and up-to-date documentation in the Electronic Health Record (EHR) and ensure compliance with local, state, and federal regulations. Provide administrative support, including scheduling appointments, tracking prior authorizations, and submitting required reports. Develop and maintain positive working relationships with community partners, funders, and referral providers. Assist in crisis intervention and de-escalation while following emergency protocols and procedures. Participate in program development and quality improvement initiatives to enhance services. Assist with program supplies inventory, vendor coordination, and office administration. Ensure safety compliance, including adherence to HIPAA, mandatory abuse reporting laws, and fire regulations. Attend staff meetings, training, and supervision sessions to stay informed and contribute to program improvements. Perform other duties as assigned. Regulatory & Compliance: Comply with laws, regulations, policies, and procedures under which the program and company operates. Assist in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team. Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics. Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements. Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures. Complete assigned employee training in compliance with program and company requirements. Provide guidance, support, and training to other staff in alignment with company mission and values. Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings. Qualifications Education: Required: Bachelor’s degree in a behavioral science field OR three years of full-time professional experience working with adults with severe and persistent mental illness. Must meet Oregon Administrative Rules (OARs) requirements to be credentialed as a Qualified Mental Health Associate (QMHA). Certification must remain current and compliant with MHACBO standards. Experience: Preferred: Experience working with individuals with mental health conditions, substance use disorders, or histories of homelessness. Preferred: Experience with case management, program coordination, or administrative tasks in a social service setting. Specialized Knowledge, Skills, & Abilities: Knowledge of Motivational Interviewing, Trauma-Informed Care, and Strength-Based Practices. Ability to work independently and collaboratively within a team. Strong interpersonal, organizational, and communication skills. Proficiency in Microsoft Office Suite and electronic health record systems. Understanding of community resources, benefits coordination, and housing supports. Must remain awake and alert on all shifts. Other: Possess a valid drivers license, three-year driving history; clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course. Must have access to a personal vehicle. All client-facing positions must have the ability to perform Basic Life Support (BLS) and properly use AED equipment. BLS certification training will be provided within the first 60 days of hire. Certification must remain current. Working Conditions Work is performed in one or more of the following: clinical office, acute care settings and community setting including client residences, correctional facilities, shelters, hospitals, public places and other social service sites. Meal periods and breaks are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants. Mental Demands: The work assigned is diverse and involves addressing new and unusual circumstances. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach. In addition, this position requires exercising sound judgment. Physical Demands: Work may include the use of company provided transportation in order to transport clients. The Program Coordinator must have the ability to assist residents in participating in a variety of active leisure and recreational events, as well as skill building outings and accessing community resources. The Program Coordinator must have the ability to assist the team in providing safety to all clients and staff in potentially volatile situations. When the need arises, staff may be asked to perform non-violent physical interventions, holds, and physical transport of individuals to seclusion rooms, as well as assist in the application of mechanical restraints. Cascadia is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need assistance or accommodation due to a disability, contact us at 503-963-7654. This position is represented by a labor union. Benefits We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including: Generous Paid Time Off Package Full-time employees earn 6 weeks of PTO in their first year! Medical and Dental Coverage (begins 1st of the month following 30 days after hire date) VSP Vision Discount Plan 403(B) Retirement Savings (Pre and post-tax plans with up to 8% employer matching contribution!) Flexible Spending Account (FSA) (Medical, dependent care, and transportation options) Short-Term Disability, Long-Term Disability, and Life Insurance Paid Bereavement and Jury Duty Leave Length of Service Award Voluntary Life Insurance Supplemental Insurance Student loan forgiveness options Wellness Benefits: Employee Assistance Program (EAP) Bicycle Reimbursement Discounted Fitness Memberships Trauma Support Team Starting Rate Range in USD ($) 26.45 - 27.65 Cascadia Health is Oregon’s largest community-based behavioral health and substance use treatment services organization. As both a Certified Community Behavioral Health Center (CCBHC) and Federally Qualified Health Center (FQHC), Cascadia provides integrated mental health, substance use treatment, primary care, housing support, crisis intervention, peers wellness, skills training, and more to individuals and families. Our clients can find the care they need through one team and often in one location, regardless of their ability to pay.

Responsibilities

The Program Coordinator is responsible for coordinating program operations and service delivery while ensuring compliance with policies and regulations. They act as a liaison between clients, treatment teams, and community providers to facilitate effective service coordination.