Job Summary: The Everhart Village Program Director serves as the primary face of the Everhart Village Program and is responsible for ensuring success for the overall program and its participants. The E.V. Program Director will ensure effective day-to-day operations within ECM CS and the Everhart Village Housing Program and will supervise staff, services and outcomes. This position will conduct weekly caseload audits for program clientele and ensure appropriate and ethical documentation is maintained for all cases within the Electronic Health Record (Point Click Care) system.

Essential Job Duties:

• Serve as the primary face of Everhart Village as it relates to stakeholders, community partners, donors, volunteers, the community at large and to CHAT leadership; cultivate strong partnership.
• Assist in the day-to-day operations of Everhart Village and CalAIM ECM and CS programs through collaborative and supportive leadership.
• Oversee and ensure compliance with stated mission, goals, regulations and guidelines for CalAIM ECM and CS programs, and E.V. housing guidelines.
• Complete and manage the Treatment Authorization Request (TARs) process, CalAIM program referrals, releases of information and other required documentation to support resident’s service needs and CalAIM documentation requirements.
• Upload the Care Plan and ROI into Click Point Care to authorize ECM services for residents and to protect resident information in the electronic health record; this needs to be completed within 60 days of TAR request or renewal date.
• Responsible for final staffing decisions and oversight of the program which includes supervising case managers, village assistants, interns, and volunteers.
• Provide direct supervision to subordinate E.V. staff, including the hiring, evaluation and termination processes.
• Directly report to and collaborate with CHAT leadership team as it relates to the ongoing functions of the Everhart Village program.
• Develop and maintain the program’s data collection system and create reports for funders and stakeholders that accurately and effectively capture that program’s outcomes.
• Provide input to the development of the EV operations budget.
• Participate in the development and implementation of policy and procedures, regularly monitoring their effectiveness, and implementing changes as needed.
• Conduct needs assessment of client to determine appropriate services.
• Develop and/or review resident’ Individual Health Action Plans (HAP).
• Responsible for coordinating with other individuals and/or entities to ensure a seamless experience for the client and non-duplication of services.
• Collaborate with other work units, agencies and ECM and Housing Program partners to secure advice, resources and technical services necessary to achieve ECM and Housing Program goals, objectives and directives.
• Connect residents to behavioral health, primary care, social services (housing, food supports, benefits) and other CS and ECM services the resident may need.
• Advocate on behalf of the resident with health care professionals.
• Use motivational interviewing, trauma-informed care, and harm-reduction approaches.
• Report data accurately and ensure compliance with audits, monitoring, and quality improvement processes.
• Participate in required compliance training and contribute to program improvement efforts
• Document services in the Members/participants Care Plan.
• Supports the culture of a community-based, client-centered, and healing-centered program
• Build trust with the client base.
• Act as a client advocate for residents.
• Create reports for stakeholders and funders alongside CHAT’s Grant Coordinator.
• Develop and provide relevant training and growth opportunities to staff and interns.
• Maintain appropriate confidentiality with residents and their support system.
• Work independently and productively while still keeping open communication with others
• Deliver honest and reliable communication with all individuals with whom they interact.
• Effectively manage time to avoid backtracking and delay of tasks.
• Consistently contribute to a safe and positive work environment, abiding by the policies and procedures at all times.
• Maintain regular attendance and timeliness.
• Perform other duties as assigned or otherwise identified.
• Participate in the on-call rotation responding to emergencies when necessary.

The following qualifications are requirements for the position:

• Excellent organization and time management skills along with excellent problem solving, and oral and written communication skills.
• Proficiency in data collection and reporting, including computer literacy skills; expected to use relevant computer billing software. Must be proficient in Microsoft Office.
• Strong understanding of CalAIM, Medi-Cal, DHCS guidelines and policies, social services programs and homeless/housing programs.
• Give and receive information such as options, technical direction, instructions, and report results.
• Must be able to pass background screenings.
• Valid driver’s license required.

Skills & Abilities:

• Knowledge of health equity principles, including social determinants of health.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
• Supervisory and direct people management responsibilities. Will provide regular work guidance, technical advice, and staff training, coaching and evaluation.
• Ability to work with a variety of people and challenging situations.

Education & Experience:

• Possession of a baccalaureate or master’s degree in public administration, Business, Social Work, Public Health, or related field from an accredited college or university
• 1 year of experience working with social services, housing or Medicaid incentive programs, such as CalAIM
• Experience working with underserved communities

Job Type: Full-time
Pay: $85,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In perso

• Serve as the primary face of Everhart Village as it relates to stakeholders, community partners, donors, volunteers, the community at large and to CHAT leadership; cultivate strong partnership.
• Assist in the day-to-day operations of Everhart Village and CalAIM ECM and CS programs through collaborative and supportive leadership.
• Oversee and ensure compliance with stated mission, goals, regulations and guidelines for CalAIM ECM and CS programs, and E.V. housing guidelines.
• Complete and manage the Treatment Authorization Request (TARs) process, CalAIM program referrals, releases of information and other required documentation to support resident’s service needs and CalAIM documentation requirements.
• Upload the Care Plan and ROI into Click Point Care to authorize ECM services for residents and to protect resident information in the electronic health record; this needs to be completed within 60 days of TAR request or renewal date.
• Responsible for final staffing decisions and oversight of the program which includes supervising case managers, village assistants, interns, and volunteers.
• Provide direct supervision to subordinate E.V. staff, including the hiring, evaluation and termination processes.
• Directly report to and collaborate with CHAT leadership team as it relates to the ongoing functions of the Everhart Village program.
• Develop and maintain the program’s data collection system and create reports for funders and stakeholders that accurately and effectively capture that program’s outcomes.
• Provide input to the development of the EV operations budget.
• Participate in the development and implementation of policy and procedures, regularly monitoring their effectiveness, and implementing changes as needed.
• Conduct needs assessment of client to determine appropriate services.
• Develop and/or review resident’ Individual Health Action Plans (HAP).
• Responsible for coordinating with other individuals and/or entities to ensure a seamless experience for the client and non-duplication of services.
• Collaborate with other work units, agencies and ECM and Housing Program partners to secure advice, resources and technical services necessary to achieve ECM and Housing Program goals, objectives and directives.
• Connect residents to behavioral health, primary care, social services (housing, food supports, benefits) and other CS and ECM services the resident may need.
• Advocate on behalf of the resident with health care professionals.
• Use motivational interviewing, trauma-informed care, and harm-reduction approaches.
• Report data accurately and ensure compliance with audits, monitoring, and quality improvement processes.
• Participate in required compliance training and contribute to program improvement efforts
• Document services in the Members/participants Care Plan.
• Supports the culture of a community-based, client-centered, and healing-centered program
• Build trust with the client base.
• Act as a client advocate for residents.
• Create reports for stakeholders and funders alongside CHAT’s Grant Coordinator.
• Develop and provide relevant training and growth opportunities to staff and interns.
• Maintain appropriate confidentiality with residents and their support system.
• Work independently and productively while still keeping open communication with others
• Deliver honest and reliable communication with all individuals with whom they interact.
• Effectively manage time to avoid backtracking and delay of tasks.
• Consistently contribute to a safe and positive work environment, abiding by the policies and procedures at all times.
• Maintain regular attendance and timeliness.
• Perform other duties as assigned or otherwise identified.
• Participate in the on-call rotation responding to emergencies when necessary