Program Director at Momentum Indoor Climbing

Holladay, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Leadership, Team Management, Financial Acumen, Strategic Planning, Communication Skills, Organizational Skills, Climbing Experience, Customer Satisfaction, Mentoring, Safety Standards, Risk Management, Marketing Strategies, Curriculum Development, Event Support, Performance Metrics, Innovative Solutions

Industry

Wellness and Fitness Services

Description

Description Momentum Indoor Climbing inspires and empowers individuals of all ages to discover the joy of climbing. As a leader in the indoor climbing industry, Momentum provides a dynamic and inclusive environment for recreational and competitive climbers. As we continue to expand, we seek a dynamic and experienced Program Director to lead our innovative programming initiatives and drive excellence across all locations. The Program Director at Momentum Indoor Climbing is a strategic leader responsible for overseeing recreational youth programs, competitive youth teams, and adult climbing programming. Reporting directly to the CEO, the Program Director will play a pivotal role in shaping and executing the strategic vision for programming. This position will be based at our corporate office in Holladay, Utah, and will travel to our out-of-state locations periodically. A key component of this role involves collaborating with, supporting, and mentoring the regional and gym program managers. ROLES AND RESPONSIBILITIES Strategic Leadership and Planning Develop and execute strategic plans and timelines for recreational youth programs, competitive youth teams, adult climbing programs, and adaptive programs, ensuring alignment with overall business objectives. Drive program development and enhancement by staying abreast of industry trends, assessing customer needs, and implementing innovative solutions. Meet quarterly with the executive team and program managers to review financial and operational performance. Represent Momentum at industry events and identify collaboration opportunities. People Leadership and Management Provide leadership, guidance, and training to regional and gym program managers, fostering a collaborative and high-performance team culture. Interview, hire, and oversee training for managers in new and existing regions. Hold program managers accountable for performance metrics, operational standards, and adherence to company policies. Collaborate individually with program managers to understand their programs’ vision and objectives, ensuring they run effectively and efficiently. Pursue ongoing professional development opportunities for yourself and program managers to stay informed about best practices and innovations. Program Operations and Administration Work closely with program managers to create, maintain, organize, and update the program structure, curriculum, and training tools for all programs. Ensure accuracy and readiness of all operational systems, including the website, point-of-sale, and registration platforms; proactively identify and resolve issues as they arise. Establish safety and quality standards across all programs, conducting regular audits and assessments. Provide regular and ad-hoc reports on program performance, financial metrics, and key performance indicators. Identify and mitigate potential risks associated with program operations, and develop and implement contingency plans. Support, as needed, any program-related events and competitions that Momentum hosts. Financial Oversight Work with the CFO to oversee financial management, including budget development, revenue monitoring, and resource optimization. Assist program managers with setting and achieving quarterly KPMs. Marketing and Communications Collaborate with the marketing team to create and implement promotional strategies to attract and retain participants, and track promotion redemptions to assess effectiveness and ensure accurate reporting. Ensure consistent marketing and branding throughout the entire program enterprise. Monitor the accuracy of web content on program pages and assist with location-specific pages. COMPENSATION, BENEFITS, AND PERKS Salary commensurate with experience and qualifications. Health insurance and 401(k) retirement savings plan (eligibility requirements apply) Paid time off (PTO) and holiday pay Complimentary membership to all Momentum facilities 20% discount on Momentum classes, programs, and retail Access to outdoor industry pro-deals Requirements Experience, Skills, and Certifications Proven experience (minimum 5 years) in program leadership and management, preferably in the fitness, recreation, or wellness industry. 5+ years of climbing experience preferred; enthusiasm for the climbing community required. Strong leadership and team management skills with a track record of building and developing high-performance teams. Excellent financial acumen and experience in budget development and management. Demonstrated ability to develop and implement strategic plans, emphasizing innovation and customer satisfaction. Exceptional communication and interpersonal skills, with the ability to build positive relationships with internal and external stakeholders. Must be highly organized and able to maintain complex multi-facility schedules Have the flexibility to work within an ever-changing workload by effectively setting, observing, and re-evaluating project priorities often Organization skills and ability to maintain program details in calendars, rosters, and curriculum plans Knowledge of youth and adult climbing training best practices. Passion for teaching and instilling a love of climbing in others Ability to lead internal project status meetings and ongoing project schedule updates Hours and Availability Full-time, 40 hours per week Hours are divided between office and on-site work within facilities Must have availability to work during regular Momentum business hours. Some evening, weekend, or after-hours work will be required May be required to respond to emergencies requiring immediate attention Travel to out-of-state facilities regularly for ongoing support and training; travel may be more frequent and may require stays up to 14 days during new construction and gym openings Environmental and Physical Demands Extended periods of sitting or standing may be required in an office or meeting setting. Prolonged use of a computer and other office equipment, requiring hand-eye coordination and manual dexterity. Physical ability to travel, which may include sitting for extended periods during flights, walking during site visits, and navigating various transportation modes. Comfortable working in a loud, high-energy environment on a regular basis Comfortable speaking in front of and providing instruction to large groups Comfortable working at height, moving up and down a climbing wall safely Continuously stand and walk on unstable and uneven surfaces for long periods of time Able to repeatedly lift, move, and carry up to 50 lbs of weight on a regular basis Able to balance, kneel, pull, push, and grasp objects on a regular basis Visual acuity to assess fine details

Responsibilities

The Program Director is responsible for overseeing recreational youth programs, competitive youth teams, and adult climbing programming while shaping and executing the strategic vision for programming. This role involves collaborating with regional and gym program managers to ensure effective and efficient program operations.