DUBAI, UNITED ARAB EMIRATES

If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.

POSITION SUMMARY:

The Program Director has the two-fold role of securing and delivering professional services for the Netcracker customer base. The Program Director will be involved in E2E activities to ensure that service commitments are attainable and profitable.

EXPERIENCE AND REQUIREMENTS:

• Proven ability to lead multi-million, business transformational programs involving complex technical solutions, in the BSS industry
• Required experience with writing and reviewing contracts, SOWs, and other commercial agreements
• Proven ability to handle program governance, ensuring alignment on program milestones and future strategy
• Ability to build and execute resource plans (on/offshore)
• 10 years management experience, at least 3 years at senior levels
• Experience running multi-million programs
• Extensive experience with project management methodologies
• Ability to build relationships at multiple levels within the client organization
• Experience working in a matrixed corporate environment

• Ability to travel

  Education:

• Bachelor’s degree in related field

• Manage and grow Netcracker’s on-site transformation programs, including the following:
• Budget and business planning for projects and programs including forecasting, monitoring, and resource planning, while ensuring business profitability
• Manage customer expectations and satisfaction
• Generate additional profitable revenue by expanding the scope of services provided by Netcracker
• Partner with Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consulting.
• Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers
• Lead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategy.
• Hold Account Teams accountable for project deliverables
• Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality
• Lead service delivery and customer support activities related to the Netcracker product suite
• Establish and grow relationships with clients at all levels in the organization
• Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.