As a NEXUS’ Senior Leadership Team member, the Program Director will be responsible for the general oversight of NEXUS staff-supported homes and outreach services. The Director will ensure that all Managers have the support and tools needed to operate their respective programs efficiently, safely and following all NEXUS Policies and Procedures. The Director will ensure that persons served and their families are receiving quality, person-centred services

Key Duties & Responsibilities

• Ensures that all programs and services deliver support in a way that best meets the needs of each individual we support, empowering uniqueness, individuality and the right of choice.
• Works with Senior Leadership Team members to ensure service delivery aligns with NEXUS’ Mission, Vision and Values.
• In consultation with the COO, the Program Director will assign tasks and duties to Managers to meet the operational needs of the Society, its programs and those who receive services.
• Support, schedule and, where needed, facilitate team meetings, including Managers, front-line staff and Senior Leadership.
• Conducts performance appraisals, sets goals and provides feedback for improvement for Managers.
• As a member of the Senior Leadership Team, the Director understands the importance, value and purpose of corporate policies and procedures; thus, assists in policy development and implementation – including manager and line-staff education.
• Works collaboratively with Managers to ensure that all programs operated by NEXUS are in alignment with internal policies, procedures, and protocols along with policies, regulations and expectations of external sources such as: funders, health authorities, WorkSafeBC, collective agreement(s), labour laws, etc.
• As a member of the Senior Leadership Team, the Program Director understands the importance, value and purpose of corporate policies and procedures; thus, assists in policy development and implementation – including manager and line-staff education.
• Plans, and where needed, facilitates employee development and/or team building opportunities for members of the Leadership Team and program delivery employees
• Assists in the full contract life cycle, including proposal writing, program development and implementation, referral management and required reporting.
• Assists in community education and/or public relations; Under the direction of the COO, assists in the management of the annual operating budget.
• Represents the Senior Leadership Team when working with front-line staff, persons served and their families
• Other related duties as directed by the COO.

QUALIFICATIONS

• Five years of executive/senior leadership experience, preferably in the Social Service Sector.
• Though not required, a degree in social work, human services and/or a health-related field is preferable.
• Two to three years’ experience in Staffed Residential Services.
• Previous experience with Behaviour Support Plans and/or direct services for those with Complex needs.
• Knowledge of CARF standards and how they are applied to direct service delivery

• Ensures that all programs and services deliver support in a way that best meets the needs of each individual we support, empowering uniqueness, individuality and the right of choice.
• Works with Senior Leadership Team members to ensure service delivery aligns with NEXUS’ Mission, Vision and Values.
• In consultation with the COO, the Program Director will assign tasks and duties to Managers to meet the operational needs of the Society, its programs and those who receive services.
• Support, schedule and, where needed, facilitate team meetings, including Managers, front-line staff and Senior Leadership.
• Conducts performance appraisals, sets goals and provides feedback for improvement for Managers.
• As a member of the Senior Leadership Team, the Director understands the importance, value and purpose of corporate policies and procedures; thus, assists in policy development and implementation – including manager and line-staff education.
• Works collaboratively with Managers to ensure that all programs operated by NEXUS are in alignment with internal policies, procedures, and protocols along with policies, regulations and expectations of external sources such as: funders, health authorities, WorkSafeBC, collective agreement(s), labour laws, etc.
• As a member of the Senior Leadership Team, the Program Director understands the importance, value and purpose of corporate policies and procedures; thus, assists in policy development and implementation – including manager and line-staff education.
• Plans, and where needed, facilitates employee development and/or team building opportunities for members of the Leadership Team and program delivery employees
• Assists in the full contract life cycle, including proposal writing, program development and implementation, referral management and required reporting.
• Assists in community education and/or public relations; Under the direction of the COO, assists in the management of the annual operating budget.
• Represents the Senior Leadership Team when working with front-line staff, persons served and their families
• Other related duties as directed by the COO