The YMCA of Greater Houston is currently seeking an experienced Program Director for the Langham Creek Family Y.
Job Description
Develops, organizes and implements high-quality programs focused on youth development, healthy living and social responsibility and designed to make the YMCA the place for individuals and families in the community.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in related field or equivalent.
2. Two to three years related programming experience in a non-profit environment preferred.
3. Minimum age requirements of 21 years old.
4. Prefer knowledge of, and previous experience with, diverse populations.
5. Ability to establish and maintain collaborations with community organizations.
6. Ability to communicate effectively (written and oral) with children and adults.
7. Desire to work with children and families and the ability to relate to them in a positive, patient, sensitive and non-judgmental manner.
8. Typical requirements within 30 days of hire include completion of Compliance and safety training, CPR, First Aid and AED certifications.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

MEMBER EXPERIENCE

Executes member engagement and sales strategies that promote recruitment of new members, renewal and retention of existing members. Organizes assigned staff to support membership development and sales and retention goals.
Identifies and resolves problem areas to ensure member satisfaction.
Follows policies, processes, and best practices outlined by the Association Membership team.
Seeks information from other program directors to ensure the membership staff are knowledgeable to serve our members.
Leads a positive member experience culture for all.
Responds to and resolves member concerns.
Ensures that new members are properly introduced and integrated into programs and services based on the needs analysis interview.
Work closely with Association Membership and Marketing teams to initiate, develop and grow relationships with prospects and new members.
Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Ensures quality control for all online membership joins.
Embrace, support and role model concepts of Listen First, Building Relationships Member Engagement and Healthy Lifestyles to all members.
Ensures proper implementation of front desk procedures. Reviews and updates procedures and communicates changes to staff.
Coordinates with the business office as necessary on financial transactions

May directly supervise part time non-exempt employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; reviewing and approving timesheets; appraising performance; rewarding and disciplining employees; monitoring and updating all required staff certifications; addressing complaints and resolving problems.