Program Enrollment and Support Specialist at Chautauqua Opportunities Inc

Jamestown, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

18.44

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Detail-Oriented, Organizational Skills, Technical Assistance, Compliance Inspections, Background Checks, Data Entry, Collaboration, Community Outreach, Training, Bilingual, File Maintenance, Regulations Knowledge, Self-Reliance, Interpersonal Skills, Computer Skills

Industry

Non-profit Organizations

Description

Description Position Data: Grade: 6 Non-Exempt X Reports to: LE Coordinator Basic Function or Position Summary: Enroll legally exempt providers by following New York State guidelines to support the county's workforce and improve the quality and stability of home-based childcare in our community. Full-Time $18.44 /hour 35 hour/week Security Clearance: Level 1 Requirements Position Responsibilities and Specific Duties: Maintains knowledge of services, regulations, program contracts, mandates, and deliverables Processes and approves applications and renewals for families of children receiving childcare assistance who select legally exempt childcare providers. Conducts background checks, criminal history reviews, database checks, and NYS fingerprinting checks. Conducts compliance inspections of legally exempt childcare programs working under the auspices of the NYS Office of Children & Family Services (OCFS) Enters inspection data documenting compliance in the OCFS Child Care Facility System (CCFS) database. Meets all legally exempt contract performance standards and timelines. Facilitate Legally Exempt quality improvement initiatives Collaborate with Professional Development team and OCFS to provide trainings for Legally Exempt Providers Provides in-person, telephone, and on-site; technical assistance, intensive technical assistance, and consultation to providers and program staff on a variety of issues related to legally exempt childcare operation and regulations Is knowledgeable of, and makes referrals to, other community resources as needed to promote best practice in early childhood and compliance with applicable laws and regulations Maintain case files and appropriate entries into CCFS in the time, manner and form required by OCFS. Stays current with NYS regulations and childcare best practices. Assists in the childcare council’s effort to market family childcare in the community as a home-based business opportunity and recruit new family childcare providers Participates in outreach efforts to inform the community about the Child Care Council and its services. Assists in collecting feedback and data to inform agency services assessment Support CACFP and Summer Food Programs Provide reception coverage as needed Promotes agency mission. Maintains confidentiality and complies with the code of ethics. Maintains consistent professional customer service. Job performance incorporates integrated service delivery model while promoting self-sufficiency. Other duties as designated by supervisor Key Working Relationships: A. Internal: Chautauqua Child Care Council Staff B. External: Childcare providers, Local Department of Social Services, New York State Office of Children and Family Services, USDA Child and Adult Care Food Program, Community Businesses and collaborating partners Supervisory Scope: A. Number of staff supervised: 0 B. Titles supervised: None Organizational Responsibilities: Participates in staff focus groups Assist in development for public relations materials Assist in public relations presentations and displays Assist in maintenance of best practices standards for CCR&R Adheres to all policies and procedures Gathers appropriate documentation and tracks outcomes Participates in organizational committee structures as appropriate Participates in organizational and divisional management systems Knowledge, Skills Required: Associate degree in Business, Human Services preferred, HS diploma GED required 3 or more years of experience working in a detailed oriented customer service position Ability to receive and convey detailed information Bi-lingual (Spanish & English) preferred Excellent customer service skills Extremely detail-oriented, with strict attention to required task deadlines Exemplary organizational and file/ document maintenance skills Ability to work as part of a team but also self-reliant in initiating and completing work independently Strong organizational written, verbal, and interpersonal skills Strong computer skills Physical: Ability to lift up to and including 10-25 pounds of physical effort Special Requirements: Must be able to provide consistent even tempered customer service at all times Valid Driver’s license Authorized Driver of a COI Vehicle Pre-employment drug and alcohol testing required Reliable transportation Ability to travel throughout the county Works compassionately with a diverse population

Responsibilities

The Program Enrollment and Support Specialist is responsible for enrolling legally exempt childcare providers and ensuring compliance with New York State guidelines. This includes processing applications, conducting inspections, and providing technical assistance to childcare providers.