ABOUT THELOOPS

TheLoops is an AI Agent platform built for SaaS, CX, and mission-critical industries. Our AI Agents act as digital coworkers: secure, constantly learning, and working 24/7 to achieve measurable business outcomes. We’re a mission-driven company looking for individuals to help us deliver the future of AI-powered operations.

At TheLoops, we:

• Lead with Curiosity: We ask questions, learn, and communicate with respect for each other.
• Learn by Making: We iterate quickly to deliver tangible solutions with humility.
• Listen to the Loop: We use data and feedback to map our path to success and measure it with autonomy and empathy.

WHY THELOOPS NEEDS YOU

TheLoops is revolutionizing how leaders and teams work with our agentic platform, driving unprecedented efficiency and scale. We’re establishing a new Program Management team and are looking for a Program Manager to join us in India, working with EST and UK time zones. This role is crucial for managing and delivering complex, high-impact projects for our largest enterprise customers. You will work closely with clients, internal teams, and senior leadership to ensure successful project execution and long-term business value. As a founding member of this team, you’ll help define the Program Management function.

As a Program Manager, you will be a key member of a newly formed team, responsible for delivering our most high-profile customer engagements. This means you’ll be:

• Program Management: Leading and managing multiple enterprise-level projects from initiation through delivery, optimization, and tuning. You’ll ensure projects are completed on time, within scope, and on budget, adhering to our Services Methodology approach.
• Customer Engagement: Building and maintaining strong relationships with key stakeholders, including senior leaders and project managers. You’ll serve as the primary point of contact for project-related activities and help educate clients on the nuances of AI and AI assistants.
• Workshop Ownership and Execution: Taking ownership of developing workshops to support the creation of user stories and technical requirements for our customers’ AI assistants.
• Operations: Managing dependencies and resources, initiating change orders, and documenting all key decisions and meeting outcomes. You’ll also support the sales process as needed to instill customer confidence.
• Team Leadership: Coordinating services team members—including solution architects, implementation specialists, and integration engineers—to ensure cohesive project execution. You’ll also collaborate with product, customer success, and sales teams.
• Risk Management: Identifying potential project risks and proactively developing mitigation strategies. You’ll serve as the primary escalation point for issues that could jeopardize customer satisfaction or project completion.
• Steering Committee Ownership: Providing regular project updates to key senior stakeholders at both TheLoops and the customer’s organization.
• Performance Monitoring: Tracking project performance in real time, analyzing key metrics, and preparing detailed status reports and dashboards for clients and internal teams.
• Continuous Improvement: Implementing best practices and lessons learned to enhance the efficiency and effectiveness of project delivery and advancing operational prowess through collaboration with Services leadership.
• Customer Success: Working closely with Sales and Customer Success to ensure a seamless handover and continued client satisfaction post-implementation, as well as executing follow-on projects to grow customer value.