We are transforming our operations for the future and are seeking a program manager to help drive the global adoption of our SaaS enterprise platforms and provide oversight to our new venue openings and takeovers. This is a hands-on role, and we are looking for an individual who is comfortable working within a high-volume project environment, managing global needs and working across the priorities of various teams.
Essential Duties and Responsibilities
- Supporting the implementation of our technology solutions aimed at delivering enterprise solutions and technology for our venues.
- Leverage and maintain documentation, project plans, consolidated cross-project plans and scope management.
- Become the focal point for communication and coordination including status updates, training, and solution reviews to enable customers to complete user acceptance testing, while supporting customer test issue resolution.
- Hands on management of project plans.
- Orchestrate task execution across departments.
- Coordinate due diligence activities (questionnaires and reviews) to strategize project deliverables Working closely with Change Management to drive adoption, project transparency, and ensure customers are set for success.
- Maintain deliverables and provide timely updates to the project plan, status, risks, and opportunities.
- Identify and champion opportunities for integrations to build towards a cohesive end to end ASM Global platform.
- Influence and collaborate across product, implementation partners, infrastructure, security, compliance, and finance business-operations to effectively build commitment with delivery teams, assessing and planning resources required for execution.
Qualifications
- Strong, global project management background.
- Demonstrated success in enterprise technologies & technology deployment and skilled in collaborating with operators, finance, and business leaders to provide discipline and transparency over our various programs.
- Passionate about communication, problem-solving, planning, systems optimization, and operational excellence and will influence and maintain a continual improvement approach, helping drive the implementation to an efficient cadence and manageable approach.
- Technical depth to understand the implications of solutions under their project control and provide the discipline and process needed to deliver projects without risking data quality or security and while maintaining the accuracy and integrity of the overall ASM Global technology eco-system.
- Comfortable working within a high-volume project environment, managing global needs and working across the priorities of various teams.
Education and/or Experience
- Minimum 4 years of related Project Management work experience.
- Demonstrated experience in global SaaS implementation.
- Detail-oriented and expertise in budget, scope and resources management utilizing tools like Smartsheet.
- Experience with D365 finance an added plus.
- Effective, clear & concise documenter of requirements and project status, and good communicator.
- Passionate about affecting transformational change.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- A bachelor’s degree or MBA is preferred (or equivalent work experience).
- Minimum of 10 years of progressively responsible leadership experience in hospitality or the convention and visitor’s bureau industry.
- Minimum 8 years of experience in stadium or large-scale venue management, including field care and maintenance.
Skills and Abilities
- Leadership/culture development
- Decision-making
- Communications/public speaking
- Strategic/critical and creative thinking
- Strategy implementation
- Change management
- Forward Thinking
- Master Planner
- Self-Initiative
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