Program Manager - Asset Management (Datacenter & ICT))

at  Capgemini

ABOUT CAPGEMINI:

Capgemini is a global leader in partnering with companies to transform and manage their businesses by harnessing the power of technology. Recognized by Ethisphere as one of the World’s Most Ethical Companies for the last ten years in a row, we are a diverse, values-driven organization of over 325,000 team members in more than 50 countries. Now is the time to join our Australian and New Zealand businesses as we rapidly expand - purposefully investing in specific technology capabilities whilst designing and driving integrated strategies and solutions across our business lines. This is an opportunity to be at the forefront of finding new ways technology can help us reimagine what’s possible, and collect unique career experiences with global clients and game-changing tech projects.

MINIMUM QUALIFICATIONS

• Bachelors Degree in Business or a related field, MBA or Masters degree preferred, plus 10+ years experience managing and leading large turnkey programs.
• Requires a professional PMI certification PMP, PgMP or equivalent, but at minimum must understand formal program management methodology from PMI

DESIRED SKILLS

• Adaptable and able to function well within a highly dynamic environment, and can bring much-needed stability and discipline
• Able to remain calm under pressure
• Program management thought leader and veteran with strong command over the PM competencies
• Strong leadership capabilities and ability to provide vision and strategic direction to the team
• Highly effective at managing conflict. Can address unprofessional behavior swiftly to maintain a work environment that is consistent with Cisco values
• Extensive systems integration experience, covering multiple-vendor solutions and 3rd party developments
• Understanding of Software development lifecycle and delivery methodology, including Agile-based PM frameworks
• Well-versed in core PMI competencies including time, cost and scope management, stakeholder, governance and communication management, risk management and quality management
• ITIL or eTOM knowledge (or equivalent) desired
• Experience with navigating various environments where culture and structure vary within the organization with political navigation skills
• Strong Negotiation skills: Reaches mutually satisfactory agreements by focusing on interests rather than positions. Includes active listening, interpersonal skills and careful preparation.
• Partner & Vendor Relationships: Obtains and maintains the highest value from vendors and partners; identifies emerging and long-term requirements.
• Very proficient in the following software tools: Microsoft Project, Excel, Word, PowerPoint
• Consulting capabilities and experience is strongly preferred including capabilities to influence, interface with CxOs and navigate political landscapes
• Understanding of the unique holistic needs required to execute a collaboration-specific program is required (i.e. migration activities, operational readiness, adoption, etc.)
• Willing and able to travel regularly and frequently (as needed) to develop the necessary relationship with the customer and deliver the program benefits.

LET’S TALK ABOUT THE ROLES AND RESPONSIBILITIES:

As a Program Manager, you will be responsible for delivering a complex multi-technology, multi-vendor and/or multi-component program with a high business significance and profile. The role will focus on the successful delivery of the program to accomplish stated business outcomes, on-time and profitable, quality delivery of the agreed contractual commitments while maintaining excellent customer satisfaction.

RESPONSIBILITIES

• Lead the transformation of large-scale organization and innovation programs to deliver business and technology outcomes and a next-generation customer experience.
• Deep understanding of technology implementation and adoption: infrastructure to SaaS with specific focus on secure networking, automation and AI use cases.
• Led and managed the end-to-end program encompassing the requirements, plan, design, test, control, integration and transition/closure of Large Scale, Multi-Vendor, Multi-Technology, and Enterprise Level Solutions (s).
• Conduct requirements gathering, including business outcomes and technical specifications, through workshops and interviews followed by analysis and develop solution design documentation collaborating with subject matter experts.
• Identify business needs and assess current systems to propose improvements or innovations and optimize business processes and workflows, then develop detailed business use cases and implementation plans.
• Oversee complex governance, compliance frameworks and measures, ensuring adherence to regulatory requirements while managing complex deliverables and reputational risk.
• Provide the vision, strategy and business objective alignment while leading by example.
• Perform overall program-level planning, manage budgets, define project/program and PMO structure, develop an overarching roadmap, and associated integrated schedule, define stakeholders along with Governance, a communications plan, meetings and reporting cadence; manage issues/risks/change and escalations to closure
• Accurately forecast, track, and report on overall program costs, revenue, and profitability
• Drives the Program to meet or exceed defined performance metrics; oversees projects and project managers; mentors and develops team members; proactively manages efforts to achieve successful outcomes
• Ensures proper Scope and Change Management processes are adhered to, manages change management handling between customer, partner & account teams
• Communicate effectively with Executives and stakeholders(s) to identify needs and evaluate alternative business solutions and strategies
• Identify further growth opportunities within the customer environment and engage with sales partners for pursuit; as opportunities warrant, develop and present proposals, support scoping, cost modeling, margin analysis, and negotiation of final agreements.
• Elicits stakeholder feedback to appropriately gauge satisfaction and direction