Program Manager at Bank of Guam

Hagåtña, Guam, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

67057.0

Posted On

23 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Project Management, Stakeholder Management, Budget Management, Community Engagement, Financial Literacy, Analytical Skills, Problem Solving, Microsoft Office, Cross-functional Collaboration, Risk Assessment, Strategic Planning

Industry

Banking

Description

General Summary The Program Manager is accountable for the planning, management, and evaluation of Corporate Social Responsibility (CSR) programs or initiatives from inception to completion. This position assumes ownership of program outcomes, oversees stakeholders and resources, and ensures the timely and effective delivery of programs that are within scope and aligned with organizational objectives and CSR strategy. The Program Manager functions autonomously and acts as a primary point of accountability for program achievements. Key responsibilities include designing and implementing impactful community engagement initiatives to enhance the Bank's influence in accordance with its CSR objectives, with focus areas such as financial literacy, affordable housing, and small business support. CATEGORY OF ESSENTIAL FUNCTIONS & TASKS Manage the Relationship: • Serve as the primary point of contact for internal stakeholders, partners, vendors, and program participants • Build, maintain, and strengthen relationships with community and external partners to support program goals • Coordinate cross‑functional collaboration to ensure alignment, accountability, and seamless execution • Communicate program objectives, progress, outcomes, and risks to leadership and key stakeholders • Represent the program professionally in meetings, events, and community engagements Manage the Experience: • Lead assigned programs from concept through implementation and evaluation, ensuring a positive participant and stakeholder experience • Oversee execution of events, workshops, trainings, and initiatives to ensure quality, consistency, and engagement • Monitor participant feedback and program performance metrics to inform improvements • Identify opportunities to enhance efficiency, accessibility, and overall program effectiveness • Foster a collaborative, mission‑driven program environment aligned with organizational values Manage the Business/Transactions: • Develop and manage program plans, timelines, workplans, and milestone tracking • Coordinate logistics, scheduling, materials, and resources required for program delivery • Manage program budgets, track expenses, and ensure appropriate use of allocated resources • Maintain accurate program documentation, records, and tracking tools • Prepare reports, dashboards, and summaries for leadership, funders, or other stakeholders Manage the Risk: • Identify, assess, and proactively address program risks, issues, and dependencies • Ensure programs are delivered in compliance with established standards, policies, and procedures • Monitor adherence to timelines, budgets, and program requirements to prevent delays or cost overruns • Ensure programs align with organizational strategy, regulatory expectations, and compliance requirements • Maintain audit‑ready documentation and support internal or external reviews as needed What You Bring: • Strong project and program management skills with attention to detail • Ability to manage multiple priorities, deadlines, and stakeholders simultaneously • Effective written and verbal communication skills • Experience managing budgets and tracking financial data • Strong relationship‑building and stakeholder management abilities • Analytical skills with the ability to interpret data and inform decisions • Problem‑solving mindset with sound judgment and discretion • Proficiency in Microsoft Office and project management or productivity platforms Education: Bachelor's Degree Business, Public Administration, Social Sciences, Education, or a related field preferred Work Experience: Experience Details Minimum of 3–5 years of experience in program coordination, project management, or a related role Demonstrated experience managing programs or initiatives with measurable outcomes Prior supervisory, mentorship, or team‑lead experience preferred Experience working with community partners, volunteers, or public‑facing programs preferred. Experience in a regulated environment (banking, finance, government, or nonprofit) preferred. Physical Requirements & Working Conditions: A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demand N/A Rarely: Less than 15% of Time Occasionally: 15% - 40% of Time Frequently: 40% - 70% of Time Constantly: More than 70% of Time Seeing: Must be able to read reports and use a computer X Hearing: Must be able to hear well enough to communicate to coworkers X Grasping / Feeling: Must be able to write, type, use phone X Lifting / Pulling / Pushing X Climbing / Stooping / Kneeling X Standing/Walking X Must be able to operate basic office equipment (PC, typewriter, fax, copier, and telephone) as well as new and emerging technology, including but not limited to smartphones, tablet devices, digital signage, and monitors. Must be proficient in Microsoft Office.

Responsibilities

The Program Manager is responsible for planning, managing, and evaluating Corporate Social Responsibility (CSR) initiatives from inception to completion. This includes designing community engagement programs focused on financial literacy, affordable housing, and small business support while managing stakeholders and budgets.