Job Title: Program Manager
Location: Nanaimo
Position Type: Temporary Full Time (Covering LOA until June 2026)
Schedule: Monday to Friday (40 hours) - 10 hours includes frontline support
Wage: $32.00 - $35.57

JOB SUMMARY

Bonaventure Support Services is a dynamic and adaptable agency that supports adults, children and youth within the social service sector on Vancouver Island. We offer a broad range of services providing opportunities to those who live with diverse-abilities. Our focus is person centered with goal directed options, encouraging full participation in community.
The Program Manager is responsible for overseeing the daily coordination of services by providing supervision, leadership, and direction to the assigned program and number of employees. This position is responsible for ensuring that the supported individuals’ physical, emotional, social, recreational, economic, educational, and/or medical needs are met. Tasks to supervise may include but are not limited to; life skills development, meal preparation, housekeeping, personal care, budget management, behavioral support management and following/implementing personal care plans. As a manager, you are expected to actively support and implement the vision, mission, values, and program goals of the agency.

QUALIFICATIONS

• Preferred formal education (Diploma or Degree, CSW, RCA, SIVA etc.) and/or work experience with persons with diverse-abilities and/or other relevant experience.
• The desire and ability to work with persons with diverse-abilities and demonstrate personal suitability to promote dignity, independence, individuality.
• Must be in good health with the physical ability to carry out the duties of the position and shift responsibilities.
• Excellent interpersonal behavior and communication skills.
• Ability to work independently in a high stress environment.
• Proficiency in Word, Excel and Outlook.

• Promote positive behavioral intervention strategies, following program approaches in a consistent,competent manner, that will protect themselves and the supported individuals.
• Follow the Leadership Handbook, Action Plan and Monthly Competency, focusing on health and safety and quality improvement, specifically in relation to CARF Accreditation.
• Develop and maintain a cohesive team spirit and pleasant work environment, promoting an effective and supportive working relationship with a team of diverse backgrounds.
• Represent Bonaventure Support Services in a professional manner within community, while on various committees with outside agencies, funders, and guardians.
• Follow the Risk Assessments and apply all Safety Plans/Behavior Support Strategies in maintaining safetyto supported individuals, self and others in the community.
• Recognize a potential crisis/emergency situation, analyze situations accurately, develop strategies to deal with an individual’s unexpected and/or aggressive behaviour.
• Advocate and promote respectful treatment of individuals and defend individual rights, accounting for each individuals’ unique personalities and challenges.
• Encourage individuals to communicate needs, choices, and preferences, and to support the use of inclusive and adaptive communication strategies.
• Assists Behavior Consultant in developing an individual Health and Safety Plan and or Behavior Support Plan for each person supported when required.
• Uphold the Policies and Procedures of Bonaventure Support Services while modelling our Mission Statement, Values and Code of Ethics.
• Work alongside Human Resources Team and Director Team to provide strong organizational, problem solving and decision-making skills.
• Work in collaboration with MCFD, CLBC, VIHA, DDMHT, HSCL, Behavior Consultants, etc. and the Bonaventure Leadership team.
• Adhere to any relevant Legislation and Regulations (Motor Vehicle Act, CLBC, MCFD, CARF, WorkSafe-BC, Employment Standards).
• Coordinate a weekly staffing schedule and manage program funding by reconciling monthly petty cash expenditures.
• Provide an environment that respects and maintains confidentiality and privacy.