Program Manager, Broker Management at CalOptima Health

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Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

124581.0

Posted On

15 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Broker Management, Project Management, Sales Strategy, Regulatory Compliance, KPI Dashboard Development, Recruitment, Training, CRM Management, Market Analysis, Stakeholder Collaboration, Public Speaking, Microsoft Office

Industry

Hospitals and Health Care

Description

Join Us in this Amazing Opportunity The Team You’ll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Program Manager, Broker Management and help shape the future of healthcare where you’ll be an integral part of our OneCare Sales & Marketing team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be Community Worker. * If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum. The Program Manager will be responsible for leading the development and implementation of special projects, programs and new initiatives for OneCare Sales & Marketing. You'll assist with the implementation of programs with departmental and organizational-wide impact and will interact with all levels of staff, network providers, health networks, field marketing organizations (FMO) and broker agencies. Additionally. you'll be responsible for recruitment, training and servicing of agents and brokers. Finally, you'll assist in the overall day-to-day activities of the department, including sales events for our certified agents. You'll also create reports and a process to ensure compliance with required regulations. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: * 85% - Program Support * Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. * Ensures strategic direction of broker and agent strategy is in line with department goals and CalOptima Health’s strategic priorities. * Makes moderate to significant improvements of processes to enhance the performance of broker management. * Develops and maintains reports to document broker performance and ensures brokers are meeting sales performance requirements. * Ensures compliance with all company, Center for Medicare & Medicaid Services (CMS) and state Medi-Cal outreach regulations. * Monitors, analyzes and reports on health care marketplace conditions, marketplace competitors and policy developments/changes. * Conducts analysis and assesses information from different sources focused on health care initiatives, new programs or focus areas as assigned. * Develops an initial workplan for assigned projects and activities, and manages the scope, schedule, budget and quality of the project. * Develops workflows, key performance indicator (KPI) dashboards, procedures and/or policies and recommends changes to ensure timely, efficient and effective outputs of assigned agents and FMOs. * Develops specifications and/or scopes of work for requests for community activities and lead generation partnerships with agents and FMOs. * Drafts presentations and provides reports to support broker training and education, and field activities. * Attends and supports agents at community events and lead generation activities. * Supports project workgroup activities. * 10% - Administrative Support * Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. * Assists, shares knowledge with and mentors CalOptima Health staff regarding standards, organizational understanding and relationship building to promote successful delivery of projects. * Documents agent activity into CalOptima Health’s broker customer relationship management (CRM) system. * Assists management with strategic programs and pilots for the department. * Supports the day-to-day team administrative activities. * 5% - Other * Completes other projects and duties as assigned. Do You Have What the Role Requires? * Bachelor’s degree in public health, business, health care administration or related field PLUS 3 years of experience working in a sales role within health care programs is required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. You’ll Stand Out More If You Possess the Following: * Experience in broker management. * Managed care operations experience. * 2 years of experience and aptitude for working in a highly matrixed, mission-driven organization. What the Regulatory Agencies Need You to Possess? * California Department of Insurance License. Your Knowledge & Abilities to Bring to this Role: * Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. * Work independently and exercise sound judgment. * Communicate clearly and concisely, both orally and in writing. * Work a flexible schedule; available to participate in evening and weekend events. * Organize, be analytical, problem-solve and possess project management skills. * Work in a fast-paced environment and in an efficient manner. * Manage multiple projects and identify opportunities for internal and external collaboration. * Motivate and lead multi-program teams and external committees/coalitions. * Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Your Physical Requirements (With or Without Accommodations): * Ability to visually read information from computer screens, forms and other printed materials and information. * Ability to speak (enunciate) clearly in conversation and general communication. * Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. * Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. * Lifting and moving objects, patients and/or equipment 10 to 25 pounds Ways We Are Here For You * You’ll enjoy competitive compensation for this role. * Our current hiring range is: Pay Grade: 311 - $77,863 - $124,581 ($37.43 - $59.8947). * The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. * This position is approved for Community Worker (**If the position is Telework, it is eligible in California only**) * A comprehensive benefits package [https://www.caloptima.org/en/careers#benefits] * CalPERS pension program and additional retirement packages. * Additional benefits and perks including: * A generous PTO program * A quality work life balance * Various wellness programs * Tuition Reimbursement * Professional development opportunities * Career development opportunities * Flexible scheduling * And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families. Our Work Environment: If located at the 500, 505 Building or a remote work location: * Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. * There are no harmful environmental conditions present for this job. * The noise level in this work environment is usually moderate. If located at PACE: * Work is typically indoors in a clinical setting serving the frail and elderly. * There may be harmful or hazardous environmental conditions present for this job. * The noise level in this work environment is usually moderate to loud. If located in the Community: * Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. * Employee will occasionally work outdoors in varied temperatures. * There may be harmful or hazardous environmental conditions present for this job. * The noise level in this work environment is usually moderate to loud. Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is July 28, 2026 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

Responsibilities

Lead the development and implementation of special projects and initiatives for the OneCare Sales & Marketing team. Responsible for the recruitment, training, and servicing of agents and brokers while ensuring compliance with CMS and state regulations.