Program Manager, Chicago Rents at All Chicago Making Homelessness History

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

80262.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Stakeholder Management, Landlord Relations, Recruitment Strategies, Staff Leadership, Data Analysis, Compliance Auditing, Conflict Resolution, Professional Writing, Verbal Communication, Organizational Skills, Computer Literacy, Microsoft Office Suite, Marketing Material Development, Best Practice Research

Industry

Non-profit Organizations

Description

Description REPORTS TO: Senior Program Manager – Chicago Rents STATUS: Exempt, salaried, full-time LOCATION: Chicago, Illinois (currently hybrid remote/in-office schedule) SALARY RANGE: $56,417 - $80,262 (commensurate with experience) ABOUT ALL CHICAGO: All Chicago MHH's mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, 12,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes. All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community's collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago. We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org. Position Summary: The Program Manager strengthens Chicago Rents’ impact by building landlord partnerships, drives recruitment strategies and leads staff to expand safe and affordable housing options available to program participants within diverse housing programs. The role develops strategic materials, monitors program performance and ensures effective coordination with partners and stakeholders. The Program Manager leads a team of staff who help develop and maintain the landlord portfolio. Position Responsibilities: Chicago Rents Project Management Build and sustain relationships with landlords, property managers, and housing partners to expand access to safe and affordable units for program participants Leads and implements large-scale targeted landlord recruitment efforts to secure proper, safe, and affordable housing units throughout the city of Chicago Oversees overall housing unit portfolio, ensuring diversity of unit and consistent with landlord/property partner protocols (e.g. unit application processes) Address and support resolution of stakeholder concerns Develop outreach materials and marketing – including brochures, mailings, presentations, and digital content to support landlord recruitment and retention efforts Research and apply best practices to strengthen program outcomes Establish a team-based approach for managing landlord relationships Collaborate cross functionally with program leadership across diverse teams Conduct periodic case file and portfolio audits to ensure compliance with HUD, ESG, DV, DFSS, and internal Chicago Rents standards, and develop corrective action plans when necessary Analyze program data trends to identify risks, operational inefficiencies, and concentration issues within the landlord portfolio and implement mitigation strategies Administration and Other Activities Design and implement a standardized LLEC supervision framework including performance benchmarks, inspection readiness standards, landlord onboarding targets Review and audit staff time allocation, productivity benchmarks, inspection scheduling efficiency, and compliance documentation accuracy Oversee staff development and performance, operational oversight (e.g. timesheet approval and time off), and compliance and training management Collaborate with the Senior Program Manager to evaluate team capacity, redistribute workload when needed. Demonstrate stewardship of departmental and organizational resources Assist with organizational events and other duties as assigned Requirements Bachelor’s degree in Social Work, Psychology, Social Justice, or related field required (equivalent experience considered) Minimum 4 years of experience in social services, property management, or related field; homelessness or housing experience preferred Demonstrated project management experience Excellent professional writing and verbal communication skills. Strong organizational, conflict resolution, and computer literacy skills Demonstrate integrity, strong work ethic, and professional presence Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Must have reliable personal transportation for travel to multiple locations within the City of Chicago Compensation: We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more. To Apply: Please submit cover letter, resume, and salary range requirement.

Responsibilities

The Program Manager is responsible for strengthening the Chicago Rents impact by building landlord partnerships, driving recruitment strategies, and leading staff to expand safe and affordable housing options for program participants. This role involves developing strategic materials, monitoring program performance, and ensuring effective coordination with partners and stakeholders.