Program Manager, Child Crisis at MONARCH

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Management, Supervision, Onboarding, Performance Management, Training, Scheduling, Compliance, Communication, Crisis Intervention, Vital Signs, Physical Plant Maintenance, Administrative Functions, EHR Documentation, Recovery Concepts, Person-Centered Planning, DHSR Licensure

Industry

Hospitals and Health Care

Description

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights: A Qualified Professional (10A NCAC 27G .0104) must have one of the following: Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required This Opportunity: The primary responsibility of the Program Manager, Child Crisis is provide onsite daily management of the Crisis Center. This role will function as a leader among the Lead Behavioral Technicians and Behavioral Technicians, ensuring frontline processes are efficient and effective, ensuring excellent communication flows freely between leadership and the direct floor staff, and ensuring quality care is provided to the youth served. What You'll Do: Manage staff, e.g., hire, supervise, onboard, performance, and train, lead and behavioral technician staff. Ensure that coaching, rounding, disciplinary action is completed as required. Implement onboarding process to ensure that staff are trained appropriately and completed accurately on training reports. Provide staffing coverage to ensure that the unit is staffed to meet the needs of the youth, on all shift, 24/7/365, including preparing and posting staff schedule. Ensure utilization of positions assigned in schedule are meeting the needs of the individuals served, are in ratio, meet DHSR compliance and acuity. Communicates with shift leadership and local leadership with process or staffing issues, participate in problem-solving and proposing viable solutions to issues and ensures all processes are supportive of superior quality care. Provide care to individuals receiving services in a manner that ensures safety, client rights, confidentiality, dignity, and therapeutic environment. Conduct functions that contribute to the effectiveness and safety of the unit including crisis intervention, taking vital signs, and observation of individuals receiving services. This also includes ensuring the environment is conducive to recovery. Maintain physical plant of the crisis center. Completes work orders as needed and ensure crisis center maintains compliance with DHSR licensure regulations. Complete administrative functions timely and accurately, such as, but not limited to, timesheets for payroll, EIFs, fire drills, ordering needed supplies, etc. Work with clients and families along with other team members to ensure crisis stabilization unit provides individuals receiving services with a safe and supportive environment consistent with recovery concepts and person-centered and treatment planning. Coordinate and/or implement skill level activities involving the care, treatment, and training of individuals receiving crisis services. Attend and actively participate in meetings and training as required. Complete documentation in EHR as required. Maintain current licensure and certification in all agencies, state, and federal training requirements. Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas. Demonstrate knowledge of emergency procedures and assist in crisis situations. Participate in on call and afterhours coverage, including weekends and holidays as needed. Complete all other relevant responsibilities as assigned by the supervisor. Driving and travel may be required. Education We're Looking For: Minimum of a Bachelor Degree (dependent upon experience) (Required) Certifications We're Looking For: Qualified Professional (QP) - Monarch-DSM Experience We're Looking For: Experience working with children, adolescents, or transition-aged youth with a mental health diagnosis, an intellectual/developmental disability, or substance use disorder | 1-4 years (Dependent Upon Education - see Job Description) | Required Supervisory Experience | 2 Years | Not Required Schedule: Monday-Friday (8:30am-5:00pm) with on-call requirements. Target Weekly Hours: 40 Monarch is an Equal Opportunity Employer Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550. This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch. Since 1958, Monarch has been about helping others and improving lives. Our caring, supportive team of professionals provides services that help people thrive. If you’re looking for a career with purpose, we have a place for you at Monarch. We see the possibilities that exist for people living with mental illness, substance use disorders, intellectual and developmental disabilities and traumatic brain injuries and we help others see them as well. At Monarch, you’ll see the impact of your work every day when a man with a disability achieves his dream of finding a job, when a woman struggling with addiction walks into treatment for the first time or when a child facing a mental health crisis finds comfort and support. You can make a difference. Join us today! Monarch is nationally accredited by The Joint Commission and committed to providing the highest quality health care for the people we support. To learn more about our services and the many ways we provide support, please call (866) 272-7826 or visit www.MonarchNC.org.

Responsibilities

The Program Manager is primarily responsible for the onsite daily management of the Crisis Center, leading Behavioral Technicians to ensure efficient processes and high-quality care for the youth served. This includes managing staff functions like hiring, supervision, training, scheduling coverage for 24/7 operations, and ensuring compliance with regulations.