The Program Manager oversees the residential programs and client care at our medically fragile program, and liaising with client’s support networks, professionals, and funding agencies. Under the direction of the Head of Client Services, the Program Manager, implements and evaluates client care for the medically fragile clients to promote quality of life in accordance with the competency guidelines and standards of practice, and CHSBC’s Mission, Vision, and Values. With a focus on a person-centered approach, the Program Manager facilitates a positive, caring environment where excellent care standards, client-centered care and team morale are optimized. The Program Manager oversees the training and supervision of the employees maximizing and steering individual and team performance, as they foster and exemplify a culture of inclusion.
Our Mission:
To support persons with disabilities to achieve their optimal level of independence and enhance their quality of life through innovative services, education and community integration.
Our Vision :
Cheshire Homes Society of British Columbia will be a recognized leader and dependable brand in delivering best practices and achieving successful outcomes for persons with disabilities.
Our Values :
Cheshire Homes Society of British Columbia values the clients that they serve, staff, volunteers and stakeholders through relationships that are of quality, meaning and purpose, promoting ability out of disability.
Our values are represented under four key words whereby we recognize that each individual has the right to Acceptance, Empowerment, Independence and Opportunity.
CHSBC is a charitable, not-for-profit society, incorporated on October 2, 1973 (No. 10478). Please visit www.cheshirehomes.ca for a complete overview of our organization and programs.

EDUCATION, TRAINING, WORK EXPERIENCE:

• Completion of a 2 year post secondary program (diploma) in a related field Recent related supervisory experience of one to three years or an equivalent combination of education, training and experience Current full practicing licensure with the College of Licensed Practical Nurses of British Columbia. (CLPNBC) or working towards becoming an LPN considered an asset.
• Emergency First Aid for residential group homes or equivalent & CPR level A
• Excellent written and spoken English skills
• Ability to use the computer, MS Office, email, internet
• Class 5 Drivers License and the use of a personal vehicle.

SKILL AND ABILITIES

• Physical and mental ability to carry out the duties of the position
• Ability to work independently and in cooperation with others
• Ability to communicate effectively in English, both verbally and in writing
• Ability to plan, organize and prioritize
• Ability to supervise
• Ability to follow direction and instruction
• Ability to observe and recognize changes in clients including triggers for anger/depression
• Ability to identify effective methods of behavioral compensatory strategies
• Ability to establish and maintain rapport with staff, clients, client’s support networks, professionals, and funding agencies.
• Business writing skills, including the ability to type.
• Ability to analyze and resolve problems
• Conflict resolution and crisis intervention skills
• Ability to interpret and apply policies and procedures
• Ability to develop and enforce care plans

• Oversees the client programs, including the client schedules, independence programs, house and individual menus, medication programs, client health, log books, and monthly reports.
• Assesses and documents according to CHSBC guidelines, the physical, psychosocial and cognitive status of clients and consults with Head of Client Services and the Registered Nurse as necessary.
• Identifies and reports changes (expected and unexpected) in resident status to the appropriate members of the interdisciplinary team.
• Provides ongoing training and supervision of the program staff by performing duties such as providing orientation training, ongoing feedback (including discipline and termination), annual performance appraisals, chairing staff meetings, scheduling work and maintaining timekeeping and attendance records.
• Manages the staff in providing client care as required and helping to set priorities and enforces care plans in order to ensure quality of care and the safety and well-being of clients.
• Communicates and liaises with the Head of Client Services regarding pre-assessment of potential clients, client psycho-social rehabilitation programs and developing and revising Individual Service Plans.
• Collaborates with the Head of Client Services, the Registered Nurse, the Dietitian, clients, and other members of the interdisciplinary team to assess, plan, implement and evaluate care for the clients, including: Reports significant changes in a client’s condition to Head of Client Services and Registered Nurse. Participates as a member of the interdisciplinary team by leading the development, implementation, assessment and evaluation of clients Individual Support Plans, and Individual Program Plans, including regular review and updating according to CHSBC policies and procedures.
• Oversees the admission, discharge and transfer of clients according to CHSBC policies and procedures. Writes progress reports and discharge reports as required by the funding source for all clients (usually quarterly).
• Liaises with the funding source, therapeutic team, supports and client, by setting up regular team meetings to discuss case planning, client progress and adjusting decisions to meet the client’s health needs and independence goals by evaluating and identifying actual or potential limitations and strengths.
• Ensures that clients, families and support networks are educated on clients’ rights and programs. Advocates for clients and families to protect and promote their rights to autonomy, respect, privacy, dignity and access to information.
• Supervises the administration of medication and record keeping for medications according to competency guidelines and standards of practice.
• Maintains accountability standards as set by licensing and pharmacy regulations.
• Facilitates the work of the Occupational Health and Safety committee and ensures inspections are done and safety issues are addressed immediately.
• Adheres to the program budget by overseeing the petty cash expenditures and submitting them to the head office monthly. Tracks client spending and maintains a log of client finances.
• Participates in the Manager on-call program when assigned.
• Adheres to Cheshire Homes Society of B.C.’s guiding principles, mission, vision and values statements, policies and procedures and complies with Confidentiality guidelines.
• Follows the guidelines set out in the collective agreement consulting with the Head of Client Services and the Human Resources Generalist when necessary.
• Performs all other duties as assigned.