Program Manager - Community Relations
Department: Energy Supply
Reports to: Director - Community Relations
Location: In Office, Augusta ME
The base salary range for this position is dependent upon experience and location, ranging from: $103,939.20 - $129,924
Job Summary
This position reports to the Director of Community Relations and serves as the primary point of contact with government, community and business officials, organizations and agencies for an assigned area. Leverages strong relationships with key individuals and groups to meet company and regulatory metrics related to company initiatives, large projects and emergency preparedness. Resolves complex political issues to the satisfaction of the company and external stakeholders.

Key Responsibilities

• Manage the outreach function with municipal, county and state government officials, government agencies, community organizations and business groups by serving as the primary point of contact to establish and maintain excellent relationships with these stakeholders. Outreach includes company issues, projects and initiatives.
• Responsible for direct outreach and coordination with county emergency operations directors and personnel for initiatives required to meet regulatory compliance related to emergency preparedness. Participate in emergency exercises and provide training for assigned storm role. During emergency events manage a Public Liaison Officer team to ensure compliance with the Companies’ emergency response plan and scorecard metrics.
• Serve as the economic development lead for business attraction projects and work collaboratively with relevant business areas to provide comprehensive proposals to secure new business customers and increase revenue. Support the achievement of economic development program objectives by presenting at key local and state level economic development meetings and serving on local economic develop boards to build awareness of the programs.
• Participate in a leadership role in key local business, charitable, civic and economic development organizations representing the company to build a strong company brand in the community.
• Identify and present politically sensitive issues and opportunities to department management that may positively or negatively impact the company. Recommend strategies to resolve issues or leverage opportunities and then deliver appropriate responses to stakeholders.
• Evaluate and recommend non-profit organizations for regional sponsorship, corporate donations and Avangrid Foundation donations.
• Coordinate the Companies’ involvement at sponsored events and recognition ceremonies.

Required Qualifications

• Education & Experience Required:
• Bachelor’s Degree with a minimum of 6 years’ relevant experience is preferred or an Associate’s Degree with 10 years’ relevant experience.
• Relevant experience includes customer service, electric operations, business to business relationships, operations, public affairs, government affairs or communications.
• Direct interaction with government, business and community leaders.
• Skills/Abilities:
• Excellent verbal and written communication skills.
• Excellent organizational, analytical and interpersonal skills.
• Excellent public speaking skills with the ability to deliver consistent messages to multiple stakeholders.
• Knowledge of the electric and natural gas utility business and the CMP Service areas
• Ability to effectively interact with external stakeholders and senior management.
• Ability to manage multiple and often changing priorities, including crisis management.
• Proficient in Microsoft Excel, Word, and Power Point applications.
• Self-motivated and ability to work independently.
• Must have flexibility to travel.

Company:

• Manage the outreach function with municipal, county and state government officials, government agencies, community organizations and business groups by serving as the primary point of contact to establish and maintain excellent relationships with these stakeholders. Outreach includes company issues, projects and initiatives.
• Responsible for direct outreach and coordination with county emergency operations directors and personnel for initiatives required to meet regulatory compliance related to emergency preparedness. Participate in emergency exercises and provide training for assigned storm role. During emergency events manage a Public Liaison Officer team to ensure compliance with the Companies’ emergency response plan and scorecard metrics.
• Serve as the economic development lead for business attraction projects and work collaboratively with relevant business areas to provide comprehensive proposals to secure new business customers and increase revenue. Support the achievement of economic development program objectives by presenting at key local and state level economic development meetings and serving on local economic develop boards to build awareness of the programs.
• Participate in a leadership role in key local business, charitable, civic and economic development organizations representing the company to build a strong company brand in the community.
• Identify and present politically sensitive issues and opportunities to department management that may positively or negatively impact the company. Recommend strategies to resolve issues or leverage opportunities and then deliver appropriate responses to stakeholders.
• Evaluate and recommend non-profit organizations for regional sponsorship, corporate donations and Avangrid Foundation donations.
• Coordinate the Companies’ involvement at sponsored events and recognition ceremonies