Program Manager, Crisis Respite at Heritage Behavioral Health Center

Decatur, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

75000.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Behavioral Health Setting, Crisis Response, Trauma-Informed Approach, Recovery-Oriented Approach, Person-Centered Approach, Organizational Skills, Attention To Detail, Collaboration, Supervision, Program Management, Compliance Monitoring, Stakeholder Engagement

Industry

Health and Human Services

Description

Program Manager, Crisis Respite The Program Manager provides the vision and operational oversight for our Crisis Respite Program, also called The Living Room, ensuring it remains an alternative to unnecessary hospitalizations or law enforcement involvement. This role is responsible for upholding the values and ethics of Heritage Behavioral Health Center while cultivating a culture of belonging, hospitality, and peer-led recovery. Schedule: Full-Time, 8:00 a.m. – 5:00 p.m. | Monday – Friday and every other Friday paid off (wellness day) | Position is responsible for the oversight and management of a program that operates 24 hours per day, 7 days per week and requires flexibility based on program needs Salary: Range based on education, experience, and licensure or certification * Master’s degree without licensure: $67,000 * Master’s degree + CADC: $71,000 * Master's degree + LSW or LPC: $71,000 * Master’s degree + LCSW or LCPC: $75,000 Core Responsibilities Strategic Leadership & Culture * Maintain a “home-like", non-clinical atmosphere that prioritizes guest comfort and hospitality. * Ensure the program operates as a voluntary, safe and supportive crisis respite space * Serve as the primary champion for staff with lived experience * Model and uphold the core values and ethical standards of Heritage Behavioral Health Center in all professional interactions. Clinical & Supervisory Oversight * Conduct weekly1-on-1 supervision * Facilitate mandatory monthly all-staff meetings to discuss policy, celebrate service, and gather feedback. * Offer high-level direction on complex cases, ensuring interventions remain the “least restrictive” possible. * Complete training and orientation of Recovery Support and Living Room Specialists. * Promote quality care, hospitality, and recovery-oriented practices. Community & Stakeholder Engagement * Establish and maintain active partnerships with local law enforcement, EMS, and community stakeholders to facilitate referrals and emergency room diversion. * Promote the Living Room as a safe community resource and maintain updated knowledge of local resources for guest referrals. * Coordinate with Access to Care leadership to brainstorm complex hand-offs and cross-training opportunities. Operations & Compliance * Monitor program performance metrics and documentation to ensure alignment with grant standards. * Oversee the 24/7 staffing roster, serving as a secondary backup for emergency call-offs or staffing shortages. * Implement guest satisfaction surveys and feedback loops to drive continuous service improvement. * Oversee supply ordering (e.g. snack packs) and general facility needs. Knowledge, Skills, and Abilities * Strong leadership and communication skills in a behavioral health setting * Ability to respond calmly in dynamic or high-acuity situations * Trauma-informed, recovery-oriented, and person-centered approach * Organizational skills and attention to detail * Ability to work collaboratively across multidisciplinary teams Education & Experience * Ideal candidate will meet the requirements to be credentialed as a Qualified Mental Health Professional under Illinois Rule 132. This can be achieved through the following pathways: * Full licensure as a Licensed Practitioner of the Healing Arts (LPHA), such as a Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC). * Possession of a master’s or doctoral degree in counseling and guidance, rehabilitation counseling, social work, psychology, pastoral counseling, family therapy, or a related field and has * Successfully completed1,000 hours of practicum and/or internship under clinical and educational supervision; or * One year of documented clinical experience under the supervision of a QMHP. * Lived experience is encouraged * Supervisory or lead experience strongly encouraged What Heritage Offers * Wellness Days (every other Friday paid off) * Generous paid vacation, sick leave, and personal leave * Paid holidays * Health club/fitness reimbursement * Employee Assistance Program * Continuing education opportunities * Tuition assistance program * Agency-provided life insurance and short-term disability * Retirement plan (401k) * Optional health, dental, vision, and supplemental life insurance * Health insurance * Direct deposit * Opportunities for professional growth, leadership development, and clinical supervision

Responsibilities

The Program Manager provides vision and operational oversight for the Crisis Respite Program, ensuring it serves as an alternative to hospitalization or law enforcement involvement while upholding organizational values. Core duties include clinical and supervisory oversight, managing staff, and fostering a culture of hospitality and peer-led recovery.