COMPANY SUMMARY

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

EDUCATION / CERTIFICATIONS

• Bachelor’s degree or equivalent years of experience, education and/or training

SKILLS AND EXPERIENCE

• 10+ years of experience in project and program management, with a focus on network/telecom projects.
• Experience leading and mentoring a team
• Knowledge of telecommunications networks, including Node/POP configurations, Colocation Sites, Cross Connects, Inside Plant and Riser Systems, AC/DC Power Plant.
• Ability to be proactive in recognizing potential delays and drive the work required to eliminate roadblocks.
• Relationship management – deploy soft skills required to maintain trusted relationships with internal and external teams.
• Ability to read and understand standard telecom contracts – MSAs, IRUs, Leases and Service Orders.
• Strong strategic thinking and problem-solving abilities.
• Proficiency in program and project management software and tools (e.g., Asana, MS Project, JIRA).
• Experience in managing simultaneous, large, complex programs and delivering on schedule and on budget.
• Experience assessing priority and severity of issues by understanding business objectives, technical costs, and user needs, as well as weigh alternatives for resolution.
• Communicate complex technical ideas, challenges and potential solutions to both technical and non-technical team members and confirm understanding.
• Excellent written, verbal and presentation communication skills.
• Access customer or sales systems or applications which may retain all or some data related to Crown Castle current or prospective customers. Subject to local and state eligibility, a pre-employment background check will be conducted for criminal convictions, including misdemeanors and felonies related to fraud or violence.

ROLE

The Program Manager, Offnet Solutions is responsible for overseeing the members of the Cost Savings team to ensure it is meeting departmental goals in a manner consistent with established processes.

WHAT YOU WILL DO

• Oversee all new project intake – ensure SharePoint tool is loaded with the correct level of detail on a per project basis. Determine if a project will be managed in InTrak, which is a byproduct of SharePoint, or else create the appropriate Project files.
• Monitor all inflight cost savings projects to ensure they are being executed in accordance with their project plans. Guide and assist the individual contributors accordingly. Act as an escalation resource as needed.
• Continue to champion and develop improvements to current cost savings project management and administration tools.
• Develop reporting to provide summaries and insights to cost savings projects in all stages of completion.
• Maintain and update documents on the SharePoint site and manage the security of internal and external documents as needed.
• Establish and maintain relationships with key stakeholders in other company departments and teams.