WHAT YOU’LL DO:

• Full accountability for the successful delivery of one or more strategic client programmes.
• Primary point of contact for the client – on operational, tactical, and strategic levels, including escalation management.
• Lead and coordinate multiple parallel projects through your project management team.
• Identify risks, dependencies, and opportunities across the client landscape and proactively drive solutions.
• Build and develop high-performing, self-organized delivery teams with a strong focus on collaboration and quality.
• Collaborate closely with in-house experts (UX, UI, Dev, QA) and manage external vendors as needed.
• Ensure end-to-end delivery ownership including budget, forecasting, resource planning, and quality assurance.
• Continuously improve delivery structures, methodologies, and tools.
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WHAT YOU BRING:

• Proven previous experience in a senior project or program management role, ideally in a digital agency or e-commerce environment delivering large scale digital, technical solutions.
• Proven track record managing complex, cross-functional client programmes.
• Strong understanding of digital products, platforms, and technical frameworks – you speak the language of UX, Dev, and business alike.
• Excellent communication and stakeholder management skills – you build trust, challenge constructively, and lead with clarity.
• Experience working with a wide range of internal and external stakeholders, including C-level clients.
• Expertise in agile and/or traditional project management methods and tools.
• High level of ownership, structure, and quality awareness.
• Experience in mentoring or managing project managers is a plus.
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