JOB OVERVIEW:

The Technology Program Manager is responsible for end-to-end program management support to project delivery teams within the LPL Technology organization.

This role supports large, complex programs with aggressive, fixed deadlines that cut horizontally across the LPL technology organization and integrates closely with operations and business teams external to technology. This role will require the program manager to provide the following services:

• Oversight of overall program budget and roadmap deliverables including cross organization routines, agendas and remediations
• Governance of processes, standards, etc.
• Identification, escalation, and mitigation of program risks
• Collection and dissemination of program status reports to program stakeholders, executive leadership, portfolio management, vendors, and others as required
• Facilitation and support of Product, Technology, and Business lead engagement in program activities and deliverables

The Program Manager works closely with project and scrum teams and reports directly to the Technology Portfolio Manager.

REQUIREMENTS:

• 4 year college degree, preferably in Project Management or Computer Science
• At least 6 years of experience managing highly complex and matrixed IT programs budgets up to $12M
• At least 3 years of experience managing people with a proven track record of developing talent
• 5 plus years enterprise level data governance and analytics experience.

CORE COMPETENCIES:

• Deep understanding of and ability to manage Projects
• Comfortable exercising judgment and using analytical skills in ambiguous situations
• Outstanding attention to detail combined with the ability to see the big picture
• Clear, effective verbal and written communication skills including the ability to actively listen, problem solve, and communicate effectively with both technical and business users
• Ability to learn quickly and adapt to a changing environment; proactive in seeking out information when necessary
• Must be proactive and driven and be comfortable working in situations lacking clear direction or oversight

RESPONSIBILITIES:

• Coordinate, drive and manage discussions and follow ups with Project, Technology, Product, Business, Vendor team members and any other cross organization departments to align delivery to program and portfolio OKRs and accompanying deliverables.
• Maintain oversight of the program budget & coordinate closely with finance, business, and product leaders to assure funds are available, aligned to approved roadmap work items, and properly reported
• Responsible for the complete program assessment including impact assessments, cross domain tradeoffs and timing
• Coordination of the quality of the intake from Business, Product, and Technology teams.
• Manage adherence to process (E2E quality check and governance of data in tools)
• Own consolidated status reporting of all program delivery work
• Capture and resolve RAID items
• Responsible for cross-program and cross-org dependencies
• Monitor PMO mandated work intake and delivery management tools and ensure governance standards are maintained by domain artifact owners
• Identify and report on program decisions and risks. Facilitate mitigation efforts to avoid impacts to delivery
• Monitor and report on scope changes and workarounds, and facilitate the creation and maintenance of a post-release roadmap and backlog for “Day 2” items identified during delivery
• Adhere to established change management standards and help to refine governance processes to keep the program on track
• Arbitrate and champion adherence to data quality standards within work PMO-mandated work management tools by artifact owners
• Management and escalation of data driven by Red, Amber, and Green status
• Proactively engage with teams across the organization to understand the “big picture”, organizational operating models, technologies, and apply this understanding to the program delivery activities you establish
• Assist requirements gathering and problem solving by connecting cross-functional team members, documenting decisions and learnings, and following up on actions to deliver
• Establish and facilitate program meeting and event cadences with cross-functional team members and leaders to ensure effective coordination, risk management, status reporting, and delivery

This role supports large, complex programs with aggressive, fixed deadlines that cut horizontally across the LPL technology organization and integrates closely with operations and business teams external to technology. This role will require the program manager to provide the following services:

• Oversight of overall program budget and roadmap deliverables including cross organization routines, agendas and remediations
• Governance of processes, standards, etc.
• Identification, escalation, and mitigation of program risks
• Collection and dissemination of program status reports to program stakeholders, executive leadership, portfolio management, vendors, and others as required
• Facilitation and support of Product, Technology, and Business lead engagement in program activities and deliverable