Program Manager at eClerx Career Site

Chandigarh, Chandigarh, India -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Delivery Leadership, Process Optimization, Cost Reduction, Productivity Improvement, Team Management, Hiring, Mentoring, Performance Management, Business Planning, Forecasting, Risk Management, KPI Analysis, Stakeholder Management, Digital Transformation, P&L Management

Industry

IT Services and IT Consulting

Description

Role Overview: We are seeking a highly experienced and strategic Operations Manager with 18+ years of experience to lead and optimize end-to-end business operations. The ideal candidate will drive operational excellence, enhance productivity, manage large teams, and align operations with organizational goals. -------------------------------------------------------------------------------- Key Responsibilities: * Lead and oversee end-to-end operations across business units, ensuring efficiency and scalability * Develop and implement operational strategies, policies, and processes aligned with business objectives * Drive process optimization, cost reduction, and productivity improvements * Manage large cross-functional teams, including hiring, mentoring, and performance management * Collaborate with senior leadership on business planning, forecasting, and execution * Ensure adherence to quality standards, compliance, and risk management protocols * Monitor and analyze KPIs, SLAs, and operational metrics to drive continuous improvement * Handle stakeholder management, including internal leadership and external clients/vendors * Lead digital transformation and automation initiatives where applicable * Manage budgets, resource allocation, and operational P&L -------------------------------------------------------------------------------- Required Skills & Qualifications: * 18+ years of experience in Operations Management / Delivery Leadership * Proven track record of managing large-scale operations and teams (100+ members preferred) * Strong expertise in process improvement methodologies (Lean, Six Sigma, etc.) * Excellent leadership, decision-making, and problem-solving skills * Strong stakeholder and client management experience * Experience in budgeting, forecasting, and P&L management * Ability to drive change management and transformation initiatives * Proficiency in data-driven decision-making and reporting tools -------------------------------------------------------------------------------- Preferred Qualifications: * MBA / Postgraduate degree in Business Administration, Operations, or related field * Experience in IT/ITES, BFSI, or Consulting domains * Certifications such as Lean Six Sigma, PMP are a plus eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Responsibilities

The role involves leading and overseeing end-to-end business operations across units, focusing on efficiency, scalability, and strategic alignment with business objectives. Key duties include developing operational strategies, driving process improvements, managing large teams, and overseeing budgets and P&L.