ABOUT ALCHEMY

Alchemy is headquartered in Ireland and is ranked as the 11th-fastest growing tech company in Ireland in Deloitte’s Technology Fast 50. Our global operations span multiple continents, with facilities for device warehousing, triage, grading, and reverse solutions in the USA, UK, Australia, Dubai, Hong Kong, Mexico, South Korea, Taiwan, and Japan. We process and ship secondary tech to businesses and consumers across Europe, with shipping locations in Ireland and France, supported by multiple sales offices worldwide.
At Alchemy, we’re not just reshaping the circular tech market – we’re creating opportunities for people. Our pioneering technology connects every step of the circular tech market, empowering consumers and businesses alike. From trade-in to remarketing, we offer a seamless experience, partnering with manufacturers, mobile carriers, and retailers to deliver value securely and transparently. Our proprietary technology makes it possible for consumers and businesses to recover value safely and securely from their used devices.
We also own LoopMobile, a leading online retailer of pre-owned devices, serving major markets including the United States, Europe, the United Kingdom, and Australia.
At the heart of Alchemy are our people. We believe that diverse perspectives fuel innovation, and we welcome talent from all backgrounds to help us shape the future of circular tech market. Our global team is made up of innovators, problem-solvers, and creators who are passionate about making a difference.
If you’re looking to join a dynamic, fast-paced environment where your contribution matters, come and join us. We’re the fastest growing global company in the circular tech market - and we’d love for you to be part of it.
Explore more at www.wearealchemy.com

POSITION OVERVIEW:

We are seeking a highly motivated and experienced Program Manager to lead and oversee the operations of our high-volume consumer electronics return processing center, situated within our logistics partner facility. The ideal candidate will be responsible for ensuring the efficient and effective processing of electronic product returns, managing a dedicated team, and collaborating closely with various stakeholders to achieve operational excellence.

1. LEADERSHIP SKILLS:

· Strong leadership and team management skills with the ability to motivate and develop a diverse team.
· Experience in leading teams within a logistics or warehouse environment.

4. TECHNICAL KNOWLEDGE:

· Expert knowledge with consumer electronics and their basic repair requirements
· Familiarity with electronic products, return inspection processes and device condition and grading.
· Proficiency in using relevant software and tools for data analysis and reporting.

• Operational Oversight:
• Lead and supervise day-to-day operations of the Electronics Return Center.
• Implement and optimize return processes to ensure timely and accurate handling of electronic products.
• Team Management:
• Build and lead a high-performing team, providing guidance and support to achieve departmental goals.
• Conduct regular performance audits and implement strategies for continuous improvement.
• Collaboration:
• Work closely with logistics partners to maintain strong relationships and ensure seamless integration of return center operations within the overall supply chain.
• Collaborate with cross-functional teams to address issues, streamline processes, and enhance customer satisfaction.
• Quality Assurance:
• Implement and monitor quality control measures to ensure the accuracy and condition of returned electronic products.
• Develop and enforce standard operating procedures (SOPs) to maintain high-quality standards.
• Data Analysis and Reporting:
• Utilize data analytics to assess key performance indicators (KPIs) and identify areas for improvement.
• Generate regular reports on return center performance and present findings to leadership.