Date Posted: 08/20/2025
Req ID: 44898
Faculty/Division: School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)
Position Number: 00054936

ABOUT US:

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise – Here’s where it changes – to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

ESSENTIAL QUALIFICATIONS:

• Bachelor’s Degree or acceptable combination of equivalent experience.
• Minimum four years related administrative experience in planning, organizing and managing programs.
• Demonstrated experience in supporting program and course planning, and academic program delivery especially in global settings
• Experience with online learning tools and event management.
• Experience and sound knowledge of best practices in advising and student services
• Experience working in a fast-paced, high-pressure and high-volume service-orientedenvironment, with a demonstrated ability to meet tight deadlines and focus on attention to detail
• Demonstrated high level of customer service skills
• Demonstrated ability to speak in large group settings
• Highly developed oral and written communication skills
• Demonstrated ability to meet different deadlines and manage competing priorities
• High customer service skills with sensitivity to various levels of expectation from corporate executives, faculty, staff and suppliers
• Strong computer skills with demonstrated working knowledge of computer software andproducts, online textbooks as well as MS Office

LIVED EXPERIENCE STATEMENT

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position

YOUR RESPONSIBILITIES WILL INCLUDE:

• Overseeing day-to-day operational needs and service delivery requirements of programs
• Acting as the first point of contact for program-related enquiries
• Working closely with the Associate Directors, Global & Experiential and Academic Directors to deliver an exceptional program
• Advising students on academic and/or financial matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual’s background.
• Determining a logistical details and activities for events and/or programming
• Organizing, summarizing and circulating program and/or course evaluations
• Analyzing service delivery and/or internal processes and recommending improvements
• Coordinating the preparation and distribution of programand/or course material

TO BE SUCCESSFUL IN THIS ROLE YOU WILL BE:

• Adaptable
• Communicator
• Efficient
• Multi-tasker
• Organized
• Responsible
• Team player
  Closing Date: 08/28/2025, 11:59PM ET
  Employee Group: USW
  Appointment Type: Budget - Continuing
  Schedule: Full-Time